VoIP requires certain bandwidth, jitter requirements, and latency so that the user receives a high voice quality, its improved flexibility, capacity and scalability enable you to deliver enhanced quality of experience with quality of service, and ultimately, real business value for your customers.
Meanwhile, if you know the quality problems and the possible solutions you could have a good quality of service, known for quality customer service, you strive to make sure the needs of your organization are addressed in a timely and proactive manner, lastly, offers specific techniques for evaluating every factor that affects quality of service.
Testing your bandwidth is the first step to making sure it can handle the load and has the needed quality of service, if you feel as if the quality of your calls is lacking, you can adjust your quality of service settings on your router.
Determines the probability that the network connection be in working order throughout the period when it is opened by the user. Equally important, the review will look into the topics of services, service quality, customer perception and customer satisfaction.
Want to check how your Quality of Service Processes are performing? You don’t know what you don’t know. Find out with our Quality of Service Self Assessment Toolkit: