39 Skills management Success Criteria

What is involved in Skills management

Find out what the related areas are that Skills management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Skills management thinking-frame.

How far is your company on its Skills management journey?

Take this short survey to gauge your organization’s progress toward Skills management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Skills management related domains to cover and 39 essential critical questions to check off in that domain.

The following domains are covered:

Skills management, BizMerlin, Competence, Knowledge management, Management:

Skills management Critical Criteria:

Test Skills management decisions and oversee implementation of Skills management.

– At what point will vulnerability assessments be performed once Skills management is put into production (e.g., ongoing Risk Management after implementation)?

– Is the scope of Skills management defined?

– What is our Skills management Strategy?

BizMerlin Critical Criteria:

Add value to BizMerlin projects and change contexts.

– How can you negotiate Skills management successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Think of your Skills management project. what are the main functions?

Competence Critical Criteria:

Air ideas re Competence risks and define what our big hairy audacious Competence goal is.

– Have senior managers been apprised of Risk Management and control deficiencies affecting their units (e.g., circumstances where assets with a specified monetary value are not adequately protected, where the competence of employees is lacking, or where important financial reconciliations are not performed correctly)?

– I keep a record of names; surnames and emails of individuals in a web application. Do these data come under the competence of GDPR? And do both the operator of the web application and I need to treat them that way?

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Skills management process?

– How can we incorporate support to ensure safe and effective use of Skills management into the services that we provide?

– How to deal with Skills management Changes?

Knowledge management Critical Criteria:

Look at Knowledge management governance and separate what are the business goals Knowledge management is aiming to achieve.

– Learning Systems Analysis: once one has a good grasp of the current state of the organization, there is still an important question that needs to be asked: what is the organizations potential for developing and changing – in the near future and in the longer term?

– How do your measurements capture actionable Skills management information for use in exceeding your customers expectations and securing your customers engagement?

– What are the best practices in knowledge management for IT Service management ITSM?

– What best practices in knowledge management for Service management do we use?

– How do we manage Skills management Knowledge Management (KM)?

– When is Knowledge Management Measured?

Management Critical Criteria:

Closely inspect Management adoptions and spearhead techniques for implementing Management.

– How would you describe the impact of cloud vis-a -vis your ITSM initiative/capabilities in your organization?

– With Risk Assessments do we measure if Is there an impact to technical performance and to what level?

– Will the Exchange provide the call volumes and average handle time for the Tier 1 and Tier II calls?

– Are recovery activities communicated to internal stakeholders and executive and management teams?

– Does your organization have a preferred organizational change management methodology?

– Has the risk management plan been significantly changed since last years version?

– Project type: what percent of resources should go to new product developments?

– What level of service resilience and backup is provided within the service?

– What is important in the kick-off meeting to enable feedback and learning?

– Which system should receive the Change Notification, PMS MIS or PMS CSDB?

– Which indices and catalogs should reference the availability of the data?

– Does the user have permission to synchronize to the offline data store?

– What primary strategy do you recommend for a newly presented SKU?

– What did you use to determine which stage the products were in?

– How many scenarios can be completed before quality is unacceptable?

– Are abandons included in your service level denominator?

– Does repeatable and reliable reconciliation occur?

– What is the system-availability requirement?

– Is senior management involved/sponsoring?

– Are You Leading Or Managing?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Skills management Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Skills management External links:

Skills Base – Skills management software

BizMerlin External links:

Performance Reviews – BizMerlin HCM

BizMerlin Performance Management – YouTube

BizMerlin – Home | Facebook

Competence External links:

Continuing competence | ASWB

Assisted Living Facility- Core Competence Test

Cross-Cultural Competence: Engage People from any …

Knowledge management External links:

[PDF]Army Regulation 25-1, ‘Army Knowledge Management …

tealbook – Supplier Discovery & Knowledge Management

APQC’s 2018 Knowledge Management Conference

Management External links:

Title Management Group, Inc. – NOLA.com

Document Management Incorporated :: Motor Vehicle …

Title Management | Login

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