Top 195 Relationship Marketing Criteria for Ready Action

What is involved in Relationship Marketing

Find out what the related areas are that Relationship Marketing connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Relationship Marketing thinking-frame.

How far is your company on its Relationship Marketing journey?

Take this short survey to gauge your organization’s progress toward Relationship Marketing leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Relationship Marketing related domains to cover and 195 essential critical questions to check off in that domain.

The following domains are covered:

Relationship Marketing, Direct marketing, Behavioral targeting, Product marketing, Variable data printing, Word of mouth, Product bundling, Point of sale, Virtuous circle, Online advertising, Marketing strategy, Customer lifetime value, Loyalty program, Product placement, Corporate propaganda, Out-of-home advertising, Social anthropology, Competitor analysis, Marketing ethics, Sales promotion, Brand management, Gift economy, Search engine optimization, Brand ambassador, Value chain, Profit margin, Customer satisfaction, Product demonstration, Loyalty marketing, Digital marketing, Personalized marketing, Cranfield School of Management, Marketing mix, New media, Web banner, Sex in advertising, Customer loyalty, Visual merchandising, Word-of-mouth marketing, Product management, Music on hold, Drip marketing, Mobile advertising, Viral marketing, Promotional merchandise, Social marketing, Mobile marketing, Net present value, Marketing management, Customer retention, Marketing operations, Marketing research, Native advertising, Customer relationship management, Account-based marketing, Brand licensing, Marketing effectiveness, Profit maximization, Relationship Marketing, Personal selling, Cross-functional team:

Relationship Marketing Critical Criteria:

Demonstrate Relationship Marketing decisions and achieve a single Relationship Marketing view and bringing data together.

– Is maximizing Relationship Marketing protection the same as minimizing Relationship Marketing loss?

– How likely is the current Relationship Marketing plan to come in on schedule or on budget?

– How would one define Relationship Marketing leadership?

– Does relationship marketing age well?

Direct marketing Critical Criteria:

Interpolate Direct marketing risks and secure Direct marketing creativity.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Relationship Marketing processes?

– How do we manage Relationship Marketing Knowledge Management (KM)?

– What is our Relationship Marketing Strategy?

Behavioral targeting Critical Criteria:

Guide Behavioral targeting visions and customize techniques for implementing Behavioral targeting controls.

– What are the record-keeping requirements of Relationship Marketing activities?

– How do we go about Comparing Relationship Marketing approaches/solutions?

– Who needs to know about Relationship Marketing ?

Product marketing Critical Criteria:

Graph Product marketing tasks and test out new things.

– Does Relationship Marketing analysis show the relationships among important Relationship Marketing factors?

– Can we do Relationship Marketing without complex (expensive) analysis?

– Which Relationship Marketing goals are the most important?

Variable data printing Critical Criteria:

Have a session on Variable data printing decisions and perfect Variable data printing conflict management.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Relationship Marketing process?

– What is the source of the strategies for Relationship Marketing strengthening and reform?

– What business benefits will Relationship Marketing goals deliver if achieved?

Word of mouth Critical Criteria:

Detail Word of mouth leadership and create Word of mouth explanations for all managers.

– What potential environmental factors impact the Relationship Marketing effort?

– How important is Relationship Marketing to the user organizations mission?

Product bundling Critical Criteria:

Value Product bundling visions and arbitrate Product bundling techniques that enhance teamwork and productivity.

– Does our organization need more Relationship Marketing education?

Point of sale Critical Criteria:

Powwow over Point of sale issues and report on setting up Point of sale without losing ground.

– How will you measure your Relationship Marketing effectiveness?

– Do we all define Relationship Marketing in the same way?

– How can we improve Relationship Marketing?

Virtuous circle Critical Criteria:

Investigate Virtuous circle planning and tour deciding if Virtuous circle progress is made.

– Does Relationship Marketing create potential expectations in other areas that need to be recognized and considered?

– How will we insure seamless interoperability of Relationship Marketing moving forward?

– Why should we adopt a Relationship Marketing framework?

Online advertising Critical Criteria:

Rank Online advertising results and simulate teachings and consultations on quality process improvement of Online advertising.

– Think about the people you identified for your Relationship Marketing project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– What is the total cost related to deploying Relationship Marketing, including any consulting or professional services?

– Will new equipment/products be required to facilitate Relationship Marketing delivery for example is new software needed?

Marketing strategy Critical Criteria:

Be responsible for Marketing strategy adoptions and slay a dragon.

– Does Relationship Marketing systematically track and analyze outcomes for accountability and quality improvement?

– How does our company use its web-site for Customer Service and / or customer relationship building?

– What kind of marketing strategy would you use in each stage to keep our products at the forefront?

– What kind of marketing strategy would you use in each stage to keep the product at the forefront?

– What role does communication play in the success or failure of a Relationship Marketing project?

– What is our Increasing importance of integrated marketing communications … why?

– What are the parts of a marketing strategy?

Customer lifetime value Critical Criteria:

Nurse Customer lifetime value quality and finalize the present value of growth of Customer lifetime value.

– How do we know that any Relationship Marketing analysis is complete and comprehensive?

– How do we Identify specific Relationship Marketing investment and emerging trends?

Loyalty program Critical Criteria:

Paraphrase Loyalty program projects and find out what it really means.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Relationship Marketing services/products?

– Does the Relationship Marketing task fit the clients priorities?

Product placement Critical Criteria:

Coach on Product placement leadership and report on developing an effective Product placement strategy.

– What are the key elements of your Relationship Marketing performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Do the Relationship Marketing decisions we make today help people and the planet tomorrow?

Corporate propaganda Critical Criteria:

Incorporate Corporate propaganda management and mentor Corporate propaganda customer orientation.

– Consider your own Relationship Marketing project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– How do we measure improved Relationship Marketing service perception, and satisfaction?

– Do Relationship Marketing rules make a reasonable demand on a users capabilities?

Out-of-home advertising Critical Criteria:

Paraphrase Out-of-home advertising decisions and frame using storytelling to create more compelling Out-of-home advertising projects.

– What are the top 3 things at the forefront of our Relationship Marketing agendas for the next 3 years?

– Is there a Relationship Marketing Communication plan covering who needs to get what information when?

– Are there recognized Relationship Marketing problems?

Social anthropology Critical Criteria:

Systematize Social anthropology risks and ask what if.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Relationship Marketing processes?

– For your Relationship Marketing project, identify and describe the business environment. is there more than one layer to the business environment?

Competitor analysis Critical Criteria:

Be responsible for Competitor analysis tactics and adjust implementation of Competitor analysis.

– What vendors make products that address the Relationship Marketing needs?

– Will Relationship Marketing deliverables need to be tested and, if so, by whom?

Marketing ethics Critical Criteria:

Consolidate Marketing ethics goals and test out new things.

– Will Relationship Marketing have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– What will drive Relationship Marketing change?

Sales promotion Critical Criteria:

Debate over Sales promotion decisions and use obstacles to break out of ruts.

– How do we maintain Relationship Marketings Integrity?

– Are there Relationship Marketing Models?

Brand management Critical Criteria:

Understand Brand management goals and adopt an insight outlook.

– What are the success criteria that will indicate that Relationship Marketing objectives have been met and the benefits delivered?

Gift economy Critical Criteria:

Read up on Gift economy planning and probe using an integrated framework to make sure Gift economy is getting what it needs.

– In the case of a Relationship Marketing project, the criteria for the audit derive from implementation objectives. an audit of a Relationship Marketing project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Relationship Marketing project is implemented as planned, and is it working?

– In a project to restructure Relationship Marketing outcomes, which stakeholders would you involve?

Search engine optimization Critical Criteria:

Scan Search engine optimization strategies and frame using storytelling to create more compelling Search engine optimization projects.

– Do several people in different organizational units assist with the Relationship Marketing process?

– What are the business goals Relationship Marketing is aiming to achieve?

– What are specific Relationship Marketing Rules to follow?

Brand ambassador Critical Criteria:

Reason over Brand ambassador leadership and attract Brand ambassador skills.

– Think about the kind of project structure that would be appropriate for your Relationship Marketing project. should it be formal and complex, or can it be less formal and relatively simple?

– Who is the main stakeholder, with ultimate responsibility for driving Relationship Marketing forward?

Value chain Critical Criteria:

Define Value chain visions and tour deciding if Value chain progress is made.

– What tools and technologies are needed for a custom Relationship Marketing project?

– Is a Relationship Marketing Team Work effort in place?

– How to Secure Relationship Marketing?

Profit margin Critical Criteria:

Trace Profit margin outcomes and adjust implementation of Profit margin.

– Have you identified your Relationship Marketing key performance indicators?

– How can we better deploy our employees to drive improved profit margins?

– Is the profit margin holding?

Customer satisfaction Critical Criteria:

Systematize Customer satisfaction projects and transcribe Customer satisfaction as tomorrows backbone for success.

– Do we Make sure to ask about our vendors customer satisfaction rating and references in our particular industry. If the vendor does not know its own rating, it may be a red flag that youre dealing with a company that does not put Customer Service at the forefront. How would a company know what to improve if it had no idea what areas customers felt were lacking?

– What is the difference, if any, in customer satisfaction between the use and results of agile-driven software development methods and the use and results of plan-driven software development software development methods?

– How important are hard measurements that show return on investment compared to soft measurements that demonstrate customer satisfaction and public perception?

– Performance Standard: What should be the standards for completeness, reliability, accuracy, timeliness, customer satisfaction, quality and/or cost?

– Has it re-engineered or redesigned processes, and leveraged technologies to improve responsiveness, Customer Service and customer satisfaction?

– How does the company manage the design and delivery of products and services that promise a high level of customer satisfaction?

– Is the Customer Satisfaction Process something which you think can be automated via an IVR?

– How does the firm measure and monitor client service and customer satisfaction?

– What are the Essentials of Internal Relationship Marketing Management?

– What employee characteristics drive customer satisfaction?

Product demonstration Critical Criteria:

Map Product demonstration issues and give examples utilizing a core of simple Product demonstration skills.

– Does Relationship Marketing analysis isolate the fundamental causes of problems?

– Are there Relationship Marketing problems defined?

Loyalty marketing Critical Criteria:

Nurse Loyalty marketing goals and inform on and uncover unspoken needs and breakthrough Loyalty marketing results.

– What prevents me from making the changes I know will make me a more effective Relationship Marketing leader?

– Are we making progress? and are we making progress as Relationship Marketing leaders?

– Is the scope of Relationship Marketing defined?

Digital marketing Critical Criteria:

Deduce Digital marketing results and create Digital marketing explanations for all managers.

– How will it help your business compete in the context of Digital Marketing?

– How can the value of Relationship Marketing be defined?

Personalized marketing Critical Criteria:

Familiarize yourself with Personalized marketing governance and diversify by understanding risks and leveraging Personalized marketing.

– At what point will vulnerability assessments be performed once Relationship Marketing is put into production (e.g., ongoing Risk Management after implementation)?

– What is the purpose of Relationship Marketing in relation to the mission?

Cranfield School of Management Critical Criteria:

Have a session on Cranfield School of Management quality and find out.

– Who will be responsible for documenting the Relationship Marketing requirements in detail?

Marketing mix Critical Criteria:

Unify Marketing mix leadership and cater for concise Marketing mix education.

– Identify a product that has been successfully modified to meet changing consumer needs and, as a result, has avoided the decline stage. can we modify the market, the product, or the marketing mix?

– Who will be responsible for deciding whether Relationship Marketing goes ahead or not after the initial investigations?

New media Critical Criteria:

Face New media goals and transcribe New media as tomorrows backbone for success.

– What threat is Relationship Marketing addressing?

– How to deal with Relationship Marketing Changes?

Web banner Critical Criteria:

Exchange ideas about Web banner goals and find answers.

– What is our formula for success in Relationship Marketing ?

Sex in advertising Critical Criteria:

Have a round table over Sex in advertising results and plan concise Sex in advertising education.

– Risk factors: what are the characteristics of Relationship Marketing that make it risky?

– Can Management personnel recognize the monetary benefit of Relationship Marketing?

– Have all basic functions of Relationship Marketing been defined?

Customer loyalty Critical Criteria:

Differentiate Customer loyalty engagements and acquire concise Customer loyalty education.

– Does Relationship Marketing include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– How does the organization define, manage, and improve its Relationship Marketing processes?

– What differentiates those locations where we have higher customer loyalty?

– What differentiates our locations where we have higher customer loyalty?

– How must our value proposition change to earn greater customer loyalty?

– How does Total Quality Service Effects Toward Customer Loyalty?

– How is the value delivered by Relationship Marketing being measured?

Visual merchandising Critical Criteria:

Analyze Visual merchandising results and tour deciding if Visual merchandising progress is made.

– In what ways are Relationship Marketing vendors and us interacting to ensure safe and effective use?

– Have the types of risks that may impact Relationship Marketing been identified and analyzed?

Word-of-mouth marketing Critical Criteria:

Coach on Word-of-mouth marketing leadership and reinforce and communicate particularly sensitive Word-of-mouth marketing decisions.

– How can you negotiate Relationship Marketing successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Are assumptions made in Relationship Marketing stated explicitly?

Product management Critical Criteria:

Deduce Product management results and separate what are the business goals Product management is aiming to achieve.

– A vital question in new product management is: how should the business most effectively invest its research and development (r&d) and new product resources?

– In marketplace businesses what is the optimal relationship between product management Category Management and marketing?

– What is the optimal relationship between Product Management Category Management and Marketing?

– What are the a best practices for Agile SCRUM Product Management?

– Do we have past Relationship Marketing Successes?

Music on hold Critical Criteria:

Own Music on hold decisions and devote time assessing Music on hold and its risk.

– What are current Relationship Marketing Paradigms?

Drip marketing Critical Criteria:

Incorporate Drip marketing tasks and change contexts.

– How do we make it meaningful in connecting Relationship Marketing with what users do day-to-day?

Mobile advertising Critical Criteria:

Infer Mobile advertising tasks and find answers.

– Are there any disadvantages to implementing Relationship Marketing? There might be some that are less obvious?

Viral marketing Critical Criteria:

Demonstrate Viral marketing leadership and probe the present value of growth of Viral marketing.

– What management system can we use to leverage the Relationship Marketing experience, ideas, and concerns of the people closest to the work to be done?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Relationship Marketing?

Promotional merchandise Critical Criteria:

Consult on Promotional merchandise management and balance specific methods for improving Promotional merchandise results.

– Among the Relationship Marketing product and service cost to be estimated, which is considered hardest to estimate?

– Who are the people involved in developing and implementing Relationship Marketing?

Social marketing Critical Criteria:

Investigate Social marketing decisions and summarize a clear Social marketing focus.

– What new services of functionality will be implemented next with Relationship Marketing ?

Mobile marketing Critical Criteria:

Gauge Mobile marketing goals and drive action.

Net present value Critical Criteria:

Mix Net present value outcomes and secure Net present value creativity.

– Where do ideas that reach policy makers and planners as proposals for Relationship Marketing strengthening and reform actually originate?

– When using the net present value method, how does one know whether the true rate of return is greater or less than the discount rate?

– What other jobs or tasks affect the performance of the steps in the Relationship Marketing process?

– What is the major disadvantage of the net present value method?

– What are the usability implications of Relationship Marketing actions?

– Has the products net present value (npv) been calculated?

Marketing management Critical Criteria:

Canvass Marketing management decisions and suggest using storytelling to create more compelling Marketing management projects.

– What are the barriers to increased Relationship Marketing production?

– What are our Relationship Marketing Processes?

Customer retention Critical Criteria:

Dissect Customer retention issues and simulate teachings and consultations on quality process improvement of Customer retention.

– Is Relationship Marketing dependent on the successful delivery of a current project?

– Think of your Relationship Marketing project. what are the main functions?

Marketing operations Critical Criteria:

Track Marketing operations adoptions and get going.

– Does Relationship Marketing appropriately measure and monitor risk?

Marketing research Critical Criteria:

Group Marketing research results and gather Marketing research models .

– In what way(s) did marketing research help shape CRM?

Native advertising Critical Criteria:

Model after Native advertising planning and separate what are the business goals Native advertising is aiming to achieve.

– How do your measurements capture actionable Relationship Marketing information for use in exceeding your customers expectations and securing your customers engagement?

Customer relationship management Critical Criteria:

Start Customer relationship management quality and question.

– Given that we simply do not have the resources to save all the data that comes into an organization, what shall be saved and what shall be lost?

– Can the customer work with you to conduct separate disaster recovery tests in order to test/validate readiness?

– Support – how can we drive support for using the escalation processes for service, support and billing issues?

– How do customer relationship management systems help us achieve customer intimacy?

– Can you make product suggestions based on the customers order or purchase history?

– What are the strategic implications of the implementation and use of CRM systems?

– Will the Tier 3 Exchange support team need access to the respondents CRM tool?

– Can visitors and customers opt out of sharing their personal information?

– What percentage of workstation sessions and calls must be recorded?

– Do you have a mechanism to collect visitor/customer information?

– Can you identify your customers when they visit your website?

– How is a typical client engagement with your firm structured?

– Do you know which customers give you the best business?

– Do you offer value to visitors coming to your website?

– What kinds of problems/issues do they encounter?

– How do I get CRM right in a slowing economy?

– Do reports need to be tweaked or added?

– What benefits do you want out of CRM?

– Can metadata be loaded?

– Who Are Our Customers?

Account-based marketing Critical Criteria:

Canvass Account-based marketing risks and assess and formulate effective operational and Account-based marketing strategies.

– How can we incorporate support to ensure safe and effective use of Relationship Marketing into the services that we provide?

Brand licensing Critical Criteria:

Win new insights about Brand licensing engagements and perfect Brand licensing conflict management.

– Do you monitor the effectiveness of your Relationship Marketing activities?

– What are all of our Relationship Marketing domains and what do they do?

Marketing effectiveness Critical Criteria:

Focus on Marketing effectiveness results and attract Marketing effectiveness skills.

– How do we keep improving Relationship Marketing?

Profit maximization Critical Criteria:

Think carefully about Profit maximization management and change contexts.

Relationship Marketing Critical Criteria:

Study Relationship Marketing management and pioneer acquisition of Relationship Marketing systems.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Relationship Marketing?

– How much does Relationship Marketing help?

Personal selling Critical Criteria:

Nurse Personal selling engagements and describe the risks of Personal selling sustainability.

– what is the best design framework for Relationship Marketing organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– What is the major advantage of personal selling over advertising as a communication method?

Cross-functional team Critical Criteria:

Confer over Cross-functional team management and get out your magnifying glass.

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Relationship Marketing Self Assessment:

store.theartofservice.com/Relationship-Marketing-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Relationship Marketing External links:

Master Relationship Marketing
masterrelationshipmarketing.com

Relationship Marketing Flashcards | Quizlet
quizlet.com/5322776/relationship-marketing-flash-cards

What is relationship marketing? – Definition from …
searchcrm.techtarget.com/definition/relationship-marketing

Direct marketing External links:

Direct Mail & Direct Marketing Services Company – IWCO Direct
www.iwco.com

Boomerang Direct Marketing – Home
www.boomerangdm.com

Behavioral targeting External links:

What is Behavioral Targeting? – Define Behavioral Targeting
www.brickmarketing.com/define-behavioral-targeting.htm

What Is Behavioral Targeting? – CBS News
www.cbsnews.com/news/what-is-behavioral-targeting

[PDF]The Value of Behavioral Targeting
www.networkadvertising.org/pdfs/Beales_NAI_Study.pdf

Variable data printing External links:

Variable Data Printing for Personalized Marketing
www.printingforless.com/Variable-Data-Printing.html

Variable Data Printing | South Dakota State University
www.sdstate.edu/sdsu-printing-services/variable-data-printing

Variable data printing and marketing – Varispark
varispark.com

Word of mouth External links:

Word of Mouth – Home | Facebook
www.facebook.com/wordofmouthradio

Vouch – Word of Mouth. On Demand.
www.vouch.com

Product bundling External links:

Product Bundling Strategy | Chron.com
smallbusiness.chron.com/product-bundling-strategy-41789.html

Product Bundling – 3 Minute Finance – YouTube
www.youtube.com/watch?v=vsx9qHIwbx8

Point of sale External links:

iPad POS System: TouchBistro Restaurant Point of Sale
www.touchbistro.com

Free POS Software. Point of Sale System | Loyverse POS
loyverse.com

Toast | Restaurant Point of Sale & Management System
pos.toasttab.com

Virtuous circle External links:

Virtuous Circle – Epicentric
www.epicentric.world

Online advertising External links:

Direct Mail Marketing & Online Advertising Agency
plumdirectmarketing.com

Master All Types of Online Advertising Methods – AdSkills…
www.adskills.com

Marketing strategy External links:

2018 Social Media Strategy | Marketing Strategy
socialmediastrategiessummit.com/san-francisco-2018

IMPACT: Inbound Marketing Strategy, Advice, and Agency
www.impactbnd.com

Every social media marketing strategy to grow your …
www.entrepreneur.com/topic/social-media-marketing

Customer lifetime value External links:

How to Increase Customer Lifetime Value And Boost Profits
www.entrepreneur.com/article/303425

5 Strategies to Increase Customer Lifetime Value
blog.clientheartbeat.com/increase-customer-lifetime-value

Loyalty program External links:

MVP Rewards and Loyalty Program | Food Lion
www.foodlion.com/mvp-program

7 Customer Loyalty Programs That Actually Add Value
blog.hubspot.com/blog/tabid/6307/bid/31990/7-customer-loyalty-programs-that-actuall…

Loyalty Program FAQ | Select Guest | Omni Hotels & Resorts
www.omnihotels.com/loyalty/faq

Product placement External links:

13 Classic Examples of Product Placement – HubSpot Blog
blog.hubspot.com/agency/product-placement

Corporate propaganda External links:

ERIC – Project Learning Tree (Corporate Propaganda …
eric.ed.gov/?id=ED405174

War, US Government Corporate Propaganda, The CIA & …
www.youtube.com/watch?v=KzRL2tvhmqM

Social anthropology External links:

Social Anthropology – Home | Facebook
www.facebook.com/culturalthings

Department of Social Anthropology
www.socanth.cam.ac.uk

Association for Social Anthropology in Oceania – ASAO
www.asao.org

Competitor analysis External links:

What is Competitor Analysis? (with pictures) – wiseGEEK
www.wisegeek.com/what-is-competitor-analysis.htm

Competitor Analysis Template
blog.clientheartbeat.com/competitor-analysis-template

Competitor Analysis Software – Track Competitors – Kompyte
www.kompyte.com

Marketing ethics External links:

Understanding Marketing Ethics – CBS News
www.cbsnews.com/news/understanding-marketing-ethics

Chapter 4: Marketing Ethics Flashcards | Quizlet
quizlet.com/41091994/chapter-4-marketing-ethics-flash-cards

Sales promotion External links:

Consumer Sales Promotion Techniques | Chron.com
smallbusiness.chron.com/consumer-sales-promotion-techniques-1035.html

Sales Promotion – Marketing Teacher
www.marketingteacher.com/sales-promotion/

Levitra Sales Promotion | 1stDrugstore
www.unnmyxsa.us.com/?LevitraSalesPromotion

Brand management External links:

BMP – Brand Management Professionals
www.bmpdirect.com

Watson Creative – Brand Management and Creative Agency
www.watsoncreative.com

Gift economy External links:

Ithaca Families Gift Economy Admin – Home | Facebook
www.facebook.com/ithacagifteconomy

Visions of a Future Gift Economy | The Weekly Sift
weeklysift.com/2018/01/08/visions-of-a-future-gift-economy

Creating Welhealth. Gift economy Co-op: Incredible …
www.facebook.com/WelhealthEcoFfermFrrwythauGiftEconomy

Search engine optimization External links:

What Is Search Engine Optimization in 2018 – SEO 101
www.searchenginejournal.com/seo-101/what-is-seo

SEO Services | Managed Search Engine Optimization for …
www.godaddy.com/online-marketing/seo-services

Best Search Engine Optimization Online Courses – …
www.udemy.com/courses/marketing/search-engine-optimization

Brand ambassador External links:

Brand Ambassador Jobs, Employment | Indeed.com
www.indeed.com/q-Brand-Ambassador-jobs.html

Brand Ambassador, Event Staffing & Promo Model Jobs | HYPE
thehypeagency.com/talent

2018 Pactimo Brand Ambassador Program
www.pactimo.com/pages/2018-brand-ambassador-program

Value chain External links:

Value Chain – Investopedia
investopedia.com/terms/v/valuechain.asp

TRACC Value Chain Improvement Solution
traccsolution.com

GTABC // A Time of Ownership – GTABC // African Value Chain
www.georgetownafricabusinessconference.com

Profit margin External links:

Profit Margin Calculator – brattbank.com
www.brattbank.com/bcalc/ProfitMargin.html

Gross Profit Margin Ratio Analysis • The Strategic CFO
strategiccfo.com/gross-profit-margin-ratio-analysis

Profit Margin – Investopedia
investopedia.com/terms/p/profitmargin.asp

Customer satisfaction External links:

Dollar General Customer Satisfaction Survey – Welcome
www.dgcustomerfirst.com

Weis Customer Satisfaction Survey
weismarkets.survey.marketforce.com

Academy Sports + Outdoors Customer Satisfaction …
www.academyfeedback.com

Product demonstration External links:

Corporate Image, Product Demonstration, and Training …
secure.imcstudios.com

abba Sky Lift Product Demonstration Video – YouTube
www.youtube.com/watch?v=bdEntWR5qoM

Carlsbro CSD500 Product Demonstration – YouTube
www.youtube.com/watch?v=RFlsK6IjrO0

Loyalty marketing External links:

Retention Marketing | Loyalty Marketing | Citygro
citygro.com/retention-marketing-collect-manage-communicate

Loyal Patron | Gift and Loyalty Marketing System
loyalpatron.com

Loyalty Marketing | What is Loyalty Marketing?
www.marketing-schools.org/types-of-marketing/loyalty-marketing.html

Digital marketing External links:

Los Angeles – Digital Marketing Conference | April 10-11, 2018
losangeles.digitalsummit.com

What is Digital Marketing? | mobileStorm
mobilestorm.com/mobile-marketing/what-is-digital-marketing/

Seattle – Digital Marketing Conference | April 17-18, 2018
seattle.digitalsummit.com

Personalized marketing External links:

Data-Driven Personalized Marketing | Epsilon
us.epsilon.com/data-driven-personalized-marketing-services

Variable Data Printing for Personalized Marketing
www.printingforless.com/Variable-Data-Printing.html

Cranfield School of Management External links:

Cranfield School of Management – YouTube
www.youtube.com/user/CranfieldSoM

Impact and Influence | Cranfield School of Management
execed.economist.com/impact-and-influence-2018-06-05

Cranfield School of Management – Google+
plus.google.com/109244879001767626980

Marketing mix External links:

Marketing Mix Modeling | Marketing Management Analytics
mma.com

Marketing Mix | Product in Four P’s
www.cleverism.com/product-four-ps-marketing-mix

Marketing Mix | Pricing in Four P’s
www.cleverism.com/pricing-four-ps-marketing-mix

New media External links:

WHAT IS NEW MEDIA?
www.newmedia.org/what-is-new-media.html

New Media (2010) – IMDb
www.imdb.com/title/tt1526611

New media (Book, 2014) [WorldCat.org]
www.worldcat.org/title/new-media/oclc/868077535

Web banner External links:

Web Banner – El Paso Community College
www.epcc.edu/IT/ServiceCatalog/Pages/Services/WebBanner.aspx

LSBA Web Banner Website Link – Gilsbar > Home
www.gilsbar.com/lsba

Logo and web banner | womenshealth.gov
www.womenshealth.gov/nwhw/tools/logo-banner

Sex in advertising External links:

Sex in Advertising | AdAge Encyclopedia of Advertising – …
adage.com/article/adage-encyclopedia/sex-advertising/98878

Customer loyalty External links:

Customer Loyalty Program – Advantage Program | …
www.bodyguardz.com/advantage_program

Mazzio’s Customer Loyalty Index Survey – Welcome
www.tellmazzios.com

Vizient and Provista Customer loyalty Perks
vizient.abenity.com

Visual merchandising External links:

Store Fixtures | Retail Displays for Visual Merchandising
www.storefixture.com

Product management External links:

San Francisco – Product Management & Innovation 2018
www.productevent.com/m151

Product Management Training and Product Marketing …
www.pragmaticmarketing.com/courses

Home – Sports Product Management – University of Oregon
sportsbusiness.uoregon.edu/spm

Music on hold External links:

Music On Hold – FusionPBX
wiki.fusionpbx.com/index.php?title=Music_On_Hold

Music On Hold MP3s – Prerecorded – Flashpoint Studios
www.flashpointstudios.com/shop/music-on-hold-mp3

Music On Hold | Phone On Hold Music Tracks
easyonhold.com/music-on-hold/music-tracks

Drip marketing External links:

drip marketing – Tenstreet
www.tenstreet.com/solutions/marketing

7 Ways to do Drip Marketing for SaaS – conversionxl.com
conversionxl.com/blog/drip-marketing-saas

Drip Marketing – Investopedia
www.investopedia.com/terms/d/drip-marketing.asp

Mobile advertising External links:

Location-based Mobile Advertising Solutions |Thinknear …
www.thinknear.com

Cable TV Advertising, Online and Mobile Advertising | Viamedia
viamediatv.com

Mobile advertising is the communication of products or services to mobile device and smartphone consumers. The mobile advertising spectrum ranges from short message service (SMS) text to interactive advertisements.
Reference: www.techopedia.com/definition/24260/mobile-advertising

Viral marketing External links:

Viral Loops | Viral Marketing Campaigns Made Easy
app.viral-loops.com

Cloverfield 3 Viral Marketing Website Launches | Screen Rant
screenrant.com/cloverfield-3-viral-marketing-website

Viral Marketing Platform – ViralSweep
www.viralsweep.com

Promotional merchandise External links:

Brand Impression – Promotional Merchandise for Brand …
www.brand-impression.com

Promotional Merchandise – PromoAdvantage
chsstore.promoadvantage.net/category.aspx?categoryID=22

Vibrant Colour Print and Promotional Merchandise – …
www.facebook.com/vibrantcolourprint

Social marketing External links:

USF Social Marketing Conference – Official Site
thesocialmarketingconference.org

ToneDen – Automated Social Marketing
www.toneden.io

What is social marketing? | The NSMC
www.thensmc.com/content/what-social-marketing-1

Mobile marketing External links:

SimplifiedSMS – Web-based SMS Mobile Marketing and …
simplifiedsms.com

Short Code Registry – your source for Mobile Marketing
www.usshortcodes.com/csca

Mobile Marketing Made EZ – EZ Texting
app.eztexting.com

Net present value External links:

How to Calculate Net Present Value (Npv) in Excel – YouTube
www.youtube.com/watch?v=hG68UMupJzs

Marketing management External links:

MC Marketing Management – Real-World Marketing for …
mcmarketingmanagement.com

Customer retention External links:

What is Customer Retention? Definition and Metrics – …
www.ngdata.com/what-is-customer-retention

Customer Retention Department | Verizon Community
community.verizonwireless.com/thread/939220

Customer Retention & Loyalty Services | To Your Success
toyoursuccess.com

Marketing operations External links:

Teradata Marketing Operations Login – Aprimo
nylcc-sb.aprimo.com/aprimo/login.aspx

Aprimo Marketing Operations Login
tiaa.aprimo.com/aprimo/login.aspx

Aprimo Marketing Operations
www.aprimo.com

Marketing research External links:

Marketing Research Flashcards | Quizlet
quizlet.com/129180674/marketing-research-flash-cards

Mars Research – Marketing Research Services
marsresearch.com

Baltimore Research | Marketing Research
www.baltimoreresearch.com

Native advertising External links:

MGID: Native Advertising Marketplace
www.mgid.com

Native Advertising – The Official Definition – Sharethrough
www.sharethrough.com/nativeadvertising/

What is Native Advertising? – Small Business Trends
smallbiztrends.com/2015/05/what-is-native-advertising.html

Customer relationship management External links:

1workforce – Customer Relationship Management …
1workforce.com

Customer Relationship Management
crmtoolsite.wordpress.com

Oracle – Siebel Customer Relationship Management
distributorgateway.ingersollrand.com

Account-based marketing External links:

Account-Based Marketing – An Overview & Resources
www.marketo.com/account-based-marketing

Brand licensing External links:

What are the best examples of brand licensing? – Quora
www.quora.com/What-are-the-best-examples-of-brand-licensing

Brand Licensing India 2018
www.licenseindia.com/expo

Brand Licensing | Branding Strategy Insider
www.brandingstrategyinsider.com/brand-licensing

Marketing effectiveness External links:

Marketing Analytics Consulting | Marketing Effectiveness
mma.com/mma

Profit maximization External links:

What is Profit Maximization? definition and meaning
www.investorwords.com/7690/profit_maximization.html

[PDF]ECON 600 Lecture 3: Profit Maximization
www.csun.edu/~dgw61315/ECON600lect3.pdf

Profit / Profit Maximization Flashcards | Quizlet
quizlet.com/51756202/profit-profit-maximization-flash-cards

Relationship Marketing External links:

Creative Customer Relationship Marketing — FedEx
smallbusiness.fedex.com/plan-some-fun.html

Master Relationship Marketing
masterrelationshipmarketing.com

What is relationship marketing? – Definition from …
searchcrm.techtarget.com/definition/relationship-marketing

Personal selling External links:

Personal Selling- 3 Flashcards | Quizlet
quizlet.com/58245241/personal-selling-3-flash-cards

Personal Selling TUT – Home | Facebook
www.facebook.com/psg100t

ATI 2232 Personal Selling – Home | Facebook
www.facebook.com/Ati2232

Cross-functional team External links:

Cross-Functional Team Training | OnPoint Consulting
www.onpointconsultingllc.com/cross-functional-team-training

Skill Pages – Cross-functional team | Dice.com
www.dice.com/skills/Cross-functional+team.html

Building a Cross-functional Team – CBS News
www.cbsnews.com/news/building-a-cross-functional-team

Top 146 IT Service Desk Goals and Objectives Questions

What is involved in Service desk

Find out what the related areas are that Service desk connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service desk thinking-frame.

How far is your company on its IT Service Desk journey?

Take this short survey to gauge your organization’s progress toward IT Service Desk leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Service desk related domains to cover and 146 essential critical questions to check off in that domain.

The following domains are covered:

Service desk, IT service management, Axios Systems, Business Process Framework, Business process, Capability Maturity Model Integration, Configuration management database, Continual improvement process, Functional requirement, ISO/IEC 20000, ISO/IEC 27000, ISO 9000, IT Service Management Forum, Information Technology Infrastructure Library, Information security management, Information technology, Marval Software, Microsoft Operations Framework, Network and Service Management Taxonomy, Network management, Quality management, Software engineering, Systems management, United Kingdom, Workflow management system:

Service desk Critical Criteria:

Interpolate Service desk quality and finalize the present value of growth of Service desk.

– Will we be eligible for ISOIEC 20000 certification, even if our Service Desk, infrastructure management and applications management functions are located in different countries?

– Why is Customer Service and helpdesks so undervalued given that this is a core part of branding and growth i e The head of the Service Desk is not a CxO level title?

– How does mobility improve your organizations service desk effectiveness?

– Does the service provider have a service desk function based on ITIL principles?

– Are you running your service desk or is your service desk running you?

– How does mobility improve your organizations service desk effectiveness?

– Is the cloud service providers service desk local, onshore or offshore?

– Are You Running Your Service Desk or is Your Service Desk Running You?

– What are valid performance indicators for the service desk?

– Do we all define Service desk in the same way?

– Why a service desk?

IT service management Critical Criteria:

Weigh in on IT service management issues and create IT service management explanations for all managers.

– So you have designed a great process, have invested in a slick itsm tool and paid your consultants for the best advice you could purchase. What makes you think anyone is actually going to follow the new processes after you close up the project and take down the posters?

– How would you describe the impact of cloud vis-a-vis your itsm initiative/capabilities in your organization?

– Does the cloud service provider require third-party providers in order to deliver services?

– What does each software asset cost now and throughout the upgrade or refresh cycles?

– Does the current environment support the business and functional requirements?

– What are the use cases that your org is targeting currently for its CMDB/CMS?

– Do changes in business processes fall under the scope of Change Management?

– What level of service resilience and backup is provided within the service?

– What factors influence the success of implementing it service management?

– Is there a defined enterprise IT tool strategy and architecture model?

– Why would a customer be interested in a particular product or service?

– Are software assets aligned with the agency enterprise architecture?

– What do enterprises really want from IT service management ITSM?

– What are the relevant reasons for IT Service Management?

– What questions should be asked of a cloud service provider?

– What is the future of it Service Management?

– What is the scope of certification?

– Fit for purpose?

– what is next?

Axios Systems Critical Criteria:

Interpolate Axios Systems issues and figure out ways to motivate other Axios Systems users.

– How can you negotiate Service desk successfully with a stubborn boss, an irate client, or a deceitful coworker?

– What business benefits will Service desk goals deliver if achieved?

– Are there recognized Service desk problems?

Business Process Framework Critical Criteria:

Confer over Business Process Framework risks and work towards be a leading Business Process Framework expert.

– How do your measurements capture actionable Service desk information for use in exceeding your customers expectations and securing your customers engagement?

– How would one define Service desk leadership?

– How much does Service desk help?

Business process Critical Criteria:

Prioritize Business process adoptions and create a map for yourself.

– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?

– Have the segments, goals and performance objectives been translated into an actionable and realistic target business and information architecture expressed within business functions, business processes, and information requirements?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– What are the disruptive Service desk technologies that enable our organization to radically change our business processes?

– What finance, procurement and Human Resources business processes should be included in the scope of a erp solution?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– What are the relationships with other business processes and are these necessary?

– How likely is the current Service desk plan to come in on schedule or on budget?

– How do you inventory and assess business processes as part of an ERP evaluation?

– What would Eligible entity be asked to do to facilitate your normal business process?

– What business process supports the entry and validation of the data?

– What is the business process?

– Do we have past Service desk Successes?

Capability Maturity Model Integration Critical Criteria:

Have a meeting on Capability Maturity Model Integration planning and attract Capability Maturity Model Integration skills.

– How will we insure seamless interoperability of Service desk moving forward?

– Does the Service desk task fit the clients priorities?

– What about Service desk Analysis of results?

Configuration management database Critical Criteria:

Co-operate on Configuration management database issues and customize techniques for implementing Configuration management database controls.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Service desk process. ask yourself: are the records needed as inputs to the Service desk process available?

– If a customer complains that service levels are below those agreed in the sla, apparently due to a number of related hardware incidents, who is responsible for ensuring the cause is investigated?

– Will the change significantly degrade safety or negatively impact adequate protection of workers, the environment, or the public?

– Monitoring tools for wired networks do not provide the full array of features necessary for monitoring wlans. true or false?

– What is the main difference between a cmdb (Configuration Management database) and a typical asset register?

– Application sizing is a technique used by capacity management. why is application sizing important?

– Which processes other than incident management are involved in achieving a structural solution ?

– What information does Configuration Management provide to the it management of an organization?

– Which process is responsible for the correct configuring and transmission of the programs?

– What would you like the cmdb to do for you -how would they like it to change your life?

– Are all requested changes to the configuration items assessed, processed and tracked?

– When: when do you start to place entities under configuration control?

– Which is the correct combination of concepts and itil processes?

– How is information to be collected, stored and reported?

– Definition: what is software Configuration Management?

– Interdisciplinary review of proposed change complete?

– Is a usq review required for the proposed change?

– Was the technical review adequately performed?

– Why is application sizing important?

– Does the change involve a usq?

Continual improvement process Critical Criteria:

Frame Continual improvement process issues and overcome Continual improvement process skills and management ineffectiveness.

– What are your results for key measures or indicators of the accomplishment of your Service desk strategy and action plans, including building and strengthening core competencies?

– Do we monitor the Service desk decisions made and fine tune them as they evolve?

– How does the organization define, manage, and improve its Service desk processes?

Functional requirement Critical Criteria:

Co-operate on Functional requirement risks and find out what it really means.

– Many teams will find that informal modeling sessions around whiteboards will be sufficient, although sometimes more formal modeling sessions, such as Joint Application Design (JAD) strategies or stakeholder interviews will work best. How will nonfunctional requirements pertaining to availability, security, performance, and many other factors be addressed?

– What are the key elements of your Service desk performance improvement system, including your evaluation, organizational learning, and innovation processes?

– How will nonfunctional requirements pertaining to availability, security, performance, and many other factors be addressed?

– Does the current environment support the business and functional requirements?

– Are we Assessing Service desk and Risk?

ISO/IEC 20000 Critical Criteria:

Track ISO/IEC 20000 management and assess what counts with ISO/IEC 20000 that we are not counting.

– What is the purpose of Service desk in relation to the mission?

– What are all of our Service desk domains and what do they do?

– Will we be eligible for ISO/IEC 20000 certification?

– Who sets the Service desk standards?

ISO/IEC 27000 Critical Criteria:

Deliberate over ISO/IEC 27000 issues and adjust implementation of ISO/IEC 27000.

– How can we incorporate support to ensure safe and effective use of Service desk into the services that we provide?

– What are the top 3 things at the forefront of our Service desk agendas for the next 3 years?

ISO 9000 Critical Criteria:

Study ISO 9000 results and clarify ways to gain access to competitive ISO 9000 services.

– Does Service desk include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– How do you determine the key elements that affect Service desk workforce satisfaction? how are these elements determined for different workforce groups and segments?

– At what point will vulnerability assessments be performed once Service desk is put into production (e.g., ongoing Risk Management after implementation)?

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

– Do not ISO 9000 and CMM certifications loose their meaning when applied to the software industry?

IT Service Management Forum Critical Criteria:

Dissect IT Service Management Forum tasks and raise human resource and employment practices for IT Service Management Forum.

– What will be the consequences to the business (financial, reputation etc) if Service desk does not go ahead or fails to deliver the objectives?

Information Technology Infrastructure Library Critical Criteria:

Gauge Information Technology Infrastructure Library planning and oversee implementation of Information Technology Infrastructure Library.

– What management system can we use to leverage the Service desk experience, ideas, and concerns of the people closest to the work to be done?

– Who will provide the final approval of Service desk deliverables?

Information security management Critical Criteria:

Analyze Information security management projects and forecast involvement of future Information security management projects in development.

– Has the organization established an Identity and Access Management program that is consistent with requirements, policy, and applicable guidelines and which identifies users and network devices?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– What are the success criteria that will indicate that Service desk objectives have been met and the benefits delivered?

– Does Service desk create potential expectations in other areas that need to be recognized and considered?

– Is there a business continuity/disaster recovery plan in place?

– Are damage assessment and disaster recovery plans in place?

Information technology Critical Criteria:

Explore Information technology planning and explain and analyze the challenges of Information technology.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– How do we Identify specific Service desk investment and emerging trends?

– When do you ask for help from Information Technology (IT)?

– Which Service desk goals are the most important?

Marval Software Critical Criteria:

Mine Marval Software visions and display thorough understanding of the Marval Software process.

– Does Service desk analysis show the relationships among important Service desk factors?

– Meeting the challenge: are missed Service desk opportunities costing us money?

– Have the types of risks that may impact Service desk been identified and analyzed?

Microsoft Operations Framework Critical Criteria:

Check Microsoft Operations Framework decisions and test out new things.

– What is the source of the strategies for Service desk strengthening and reform?

– What are the short and long-term Service desk goals?

– Why is Service desk important for you now?

Network and Service Management Taxonomy Critical Criteria:

Concentrate on Network and Service Management Taxonomy goals and give examples utilizing a core of simple Network and Service Management Taxonomy skills.

– Will new equipment/products be required to facilitate Service desk delivery for example is new software needed?

– What are our needs in relation to Service desk skills, labor, equipment, and markets?

– How do we manage Service desk Knowledge Management (KM)?

Network management Critical Criteria:

Study Network management management and integrate design thinking in Network management innovation.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Service desk?

– Who is the main stakeholder, with ultimate responsibility for driving Service desk forward?

Quality management Critical Criteria:

Value Quality management strategies and display thorough understanding of the Quality management process.

– Is Service desk Realistic, or are you setting yourself up for failure?

– Are assumptions made in Service desk stated explicitly?

– What is the future of Data Quality management?

– How will you measure your Service desk effectiveness?

– Quality management -are clients satisfied?

Software engineering Critical Criteria:

Confer over Software engineering planning and describe the risks of Software engineering sustainability.

– DevOps isnt really a product. Its not something you can buy. DevOps is fundamentally about culture and about the quality of your application. And by quality I mean the specific software engineering term of quality, of different quality attributes. What matters to you?

– Can we answer questions like: Was the software process followed and software engineering standards been properly applied?

– Is open source software development faster, better, and cheaper than software engineering?

– What new services of functionality will be implemented next with Service desk ?

– How will you know that the Service desk project has been successful?

– Better, and cheaper than software engineering?

– What are our Service desk Processes?

Systems management Critical Criteria:

Merge Systems management goals and adopt an insight outlook.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Service desk services/products?

– What are specific Service desk Rules to follow?

United Kingdom Critical Criteria:

Focus on United Kingdom outcomes and work towards be a leading United Kingdom expert.

– Risk factors: what are the characteristics of Service desk that make it risky?

Workflow management system Critical Criteria:

Deliberate over Workflow management system projects and integrate design thinking in Workflow management system innovation.

– How can skill-level changes improve Service desk?

– Is Service desk Required?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the IT Service Desk Self Assessment:

store.theartofservice.com/IT-Service-Desk-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Service desk External links:

CUNA Service Desk
remote.cunamutual.com

NIH IT Service Desk – Request for Service
itservicedesk.nih.gov/support

Service Desk Home – fmPilot
riteaid.fmpilot.com/RiteAid

IT service management External links:

Remedy 9 – IT Service Management Suite – BMC Software
www.bmc.com/it-solutions/remedy-itsm.html

Axios Systems External links:

Axios Systems Reviews | Latest Customer Reviews and …
www.serchen.com/company/axios-systems

ITSM software and solutions – Axios Systems
www.axiossystems.com/itsm-solutions

Axios Systems assyst Reviews | G2 Crowd
www.g2crowd.com/products/axios-systems-assyst/reviews

Business Process Framework External links:

What is the Business Process Framework? – YouTube
www.youtube.com/watch?v=A7wsJdwnxQ8

[PDF]Siebel Business Process Framework: Workflow Guide
docs.oracle.com/cd/B40099_02/books/PDF/BPFWorkflow.pdf

eTOM Business Process Framework – Interfacing
www.interfacing.com/etom-framework

Business process External links:

Microsoft Dynamics 365 – Modernizing Business Process …
cloudblogs.microsoft.com/dynamics365

Infosys BPM – Business Process Management | BPM …
www.infosysbpm.com

Canon Business Process Services
cbps.canon.com

Capability Maturity Model Integration External links:

[PDF]Capability Maturity Model Integration (CMMI) Overview
www.uccs.edu/Documents/tboult/cmmi-overview05.pdf

Configuration management database External links:

Critical Capabilities for Configuration Management Database
www.gartner.com/doc/2770917

Continual improvement process External links:

Continual Improvement Process (CIP) – Rudolph
www.rudolph-log-usa.com/?id=235

Functional requirement External links:

[PDF]Functional Requirements Document – University of …
www.unc.edu/~stotts/comp523/USDA-funcSpecs.pdf

ISO/IEC 20000 External links:

ISO/IEC 20000
ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. It is based on and intended to supersede the earlier BS 15000 that was developed by BSI Group.

ISO/IEC 27000 External links:

ISO/IEC 27000-series Flashcards | Quizlet
quizlet.com/44748979/isoiec-27000-series-flash-cards

ISO/IEC 27000 glossary standard – iso27001security.com
iso27001security.com/html/27000.html

[PDF]ISO/IEC 27000, 27001 and 27002 for Information …
file.scirp.org/pdf/JIS_2013042311130103.pdf

ISO 9000 External links:

How to Become ISO 9000 Certified | Chron.com
smallbusiness.chron.com/become-iso-9000-certified-40380.html

List of Accredited Registrars, ISO 9000, ISO 14000, …
www.iqrc.com/accreditedregistrars.htm

List of ISO 9000 Registered Companies – 9000 Store
the9000store.com/articles/iso-9000-registered-companies

IT Service Management Forum External links:

IT Service Management Forum Annual New Zealand …
10times.com/itsmf

Information Technology Infrastructure Library External links:

Information Technology Infrastructure Library (ITIL)
www.techopedia.com/definition/24417

ITIL – The Information Technology Infrastructure Library
itil.mysite.com/index.html

Information Technology Infrastructure Library (ITIL) …
www.itinfo.am/eng/information-technology-infrastructure-library-guide

Information security management External links:

Information Security Management – Home2
ism.byu.edu

CCISO Information Security Management Training …
ciso.eccouncil.org/cciso-certification

Information technology External links:

Information Technology (IT) Industry & Association | CompTIA
www.comptia.org

Umail | University Information Technology Services
umail.iu.edu

Student Email | Information Technology
www.unh.edu/it/student-email

Marval Software External links:

Marval Software (@MarvalSoftware) | Twitter
twitter.com/MarvalSoftware

Marval Software · GitHub
github.com/MarvalSoftware

Marval Software Limited, Kettering, Northamptonshire, United Kingdom. 1 like. Computer Repair Service
4.7/5(105)

Microsoft Operations Framework External links:

Microsoft Operations Framework
technet.microsoft.com/en-us/library/dd320379.aspx

Appendix A – Microsoft Operations Framework
technet.microsoft.com/en-us/library/bb497036.aspx

Microsoft Operations Framework 4.0
msdn.microsoft.com/en-us/library/cc506049.aspx

Network and Service Management Taxonomy External links:

Network and Service Management Taxonomy – Simpleweb
www.simpleweb.org/ifip/taxonomy.html

Network and service management taxonomy – Revolvy
www.revolvy.com/topic/Network and service management taxonomy

Network management External links:

[PDF]PROVIDER NETWORK MANAGEMENT RESOURCE …
www.bcbsil.com/pdf/education/pnc_resource_card.pdf

[PDF]Network Management Card User’s Guide
www.apc.com/salestools/PMAR-8P9G2C/PMAR-8P9G2C_R2_EN.pdf

What is Network Management? – Definition from Techopedia
www.techopedia.com/definition/20974/network-management

Quality management External links:

abaqis® | Quality Management System
www.abaqis.com

Quality Management Training Solutions from BSI
bsi.learncentral.com

Total Quality Management (TQM): What is TQM? | ASQ
asq.org/learn-about-quality/total-quality-management/overview/overview.html

Software engineering External links:

Software Engineering | University of Wisconsin-Platteville
www.uwplatt.edu/ems/software-engineering

Software Engineering Institute
www.sei.cmu.edu

Systems management External links:

Geographic Information Systems Management Office – …
gisgate.co.clark.nv.us/gismo/gismo.htm

– Operation Processes and Systems Management …
entapps.indot.in.gov/OPSM/Dashboard/UserRequest

United Kingdom External links:

Too Good To Go | United Kingdom
toogoodtogo.co.uk

Kristina Rihanoff | United Kingdom | Dance to the Music Tour
www.dancetothemusictour.com

Trivelles Hotels | Affordable Rooms | United Kingdom
www.trivelleshotels.com

Workflow management system External links:

Associate Workflow Management System
www.mcfilings.com

TrackPro | Workflow Management System
www.trackpro.co.uk/login.php

Workflow Management System | Issuetrak
www.issuetrak.com/applications/workflow

Top 140 Gap Analysis Free Questions to Collect the Right answers

What is involved in Gap Analysis

Find out what the related areas are that Gap Analysis connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Gap Analysis thinking-frame.

How far is your company on its Gap Analysis journey?

Take this short survey to gauge your organization’s progress toward Gap Analysis leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Gap Analysis related domains to cover and 140 essential critical questions to check off in that domain.

The following domains are covered:

Gap Analysis, Benchmarking, Business, Business process, Capability, Capital, Growth-share matrix, Information technology, Management, Office of Government Commerce, Operations research, Organization, PRINCE2, Production possibilities frontier, Resource allocation:

Gap Analysis Critical Criteria:

Accelerate Gap Analysis outcomes and find answers.

– Are there any easy-to-implement alternatives to Gap Analysis? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What tools do you use once you have decided on a Gap Analysis strategy and more importantly how do you choose?

– Who will be responsible for making the decisions to include or exclude requested changes once Gap Analysis is underway?

Benchmarking Critical Criteria:

Dissect Benchmarking goals and don’t overlook the obvious.

– Among the Gap Analysis product and service cost to be estimated, which is considered hardest to estimate?

– Do several people in different organizational units assist with the Gap Analysis process?

– Do we have past Gap Analysis Successes?

Business Critical Criteria:

Apply Business adoptions and describe the risks of Business sustainability.

– There are also data governance, privacy and legal issues that may be associated with ventures into the cloud. who owns the data and how do they assure that the data is not made available to nascent third parties who have no business accessing it?

– Who will be responsible for measuring the financial impact of human capital, the HR function or the office of the CFO that has the best handle on available measures of business results?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– Familiarity Matrix: What should be the split of resources to different types of markets and to different technology types in terms of their familiarity to the business?

– In marketplace businesses what is the optimal relationship between product management Category Management and marketing?

– Do we understand our clients business drivers, financial metrics, buying process and decision criteria?

– Is the organization comfortable with the level of risk associated with reducing the supply base?

– Are business goals and objectives a direct translation of the companys vision statement?

– Who is driving and leading the business case development for your organization?

– Are you able to make informed decisions on channel activities and investments?

– How do we appropriately integrate Cybersecurity risk into business risk?

– What information needs of managers are satisfied by the new BI system?

– What are some of the hidden costs associated with BI initiatives?

– What is our core business and how will it evolve in the future?

– How can we become the company that would put us out of business?

– Is there any support in the business or in IT?

– Is the product accessible from the internet?

– What is a customer-member centric business?

– Is your BI software easy to understand?

– Do we have sales force automation?

Business process Critical Criteria:

Powwow over Business process failures and secure Business process creativity.

– Have the segments, goals and performance objectives been translated into an actionable and realistic target business and information architecture expressed within business functions, business processes, and information requirements?

– Have senior executives clearly identified and explained concerns regarding Customer Service issues and other change drivers, and emphasized that major improvements are imperative?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– Do the functional areas need business process integration (e.g., order entl. billing, or Customer Service)?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– If we process purchase orders; what is the desired business process around supporting purchase orders?

– If we accept wire transfers what is the desired business process around supporting wire transfers?

– How do clients contact client services with any questions about business processes?

– What would Eligible entity be asked to do to facilitate your normal business process?

– Do changes in business processes fall under the scope of Change Management?

– How do we improve business processes and how do we deliver on that?

– On what basis would you decide to redesign a business process?

– How will business process and behavioral change be managed?

– What/how are business processes defined?

Capability Critical Criteria:

Co-operate on Capability outcomes and point out improvements in Capability.

– When considering our organizational capability to make desired changes, do we ask the following questions: are the staffing level, funding, and physical plant potential assets or deterrents, and to what degree?

– Are items which are not calibrated to their full capability or which require functional check only labeled to indicate the applicable condition?

– How quickly can a cloud service provider scale services and capability and is this quick enough for the requirements of the customer/consumer?

– How do interorganizational and interpersonal networks affect our strategic adaptive capability in a transition economy?

– Does the company have a log monitoring capability with analytics and alertingalso known as continuous monitoring?

– Do we have a log monitoring capability with analytics and alertingalso known as continuous monitoring?

– In a project to restructure Gap Analysis outcomes, which stakeholders would you involve?

– Has the appropriate access to relevant data and analysis capability been granted?

– Do you have the capability to measure cost per lead or cost per acquisition?

– What is your leaderships capability of sponsoring and supporting change?

– What are all of our Gap Analysis domains and what do they do?

– Can the cloud provide us a search capability easily?

– What is the logging capability for audit purposes?

– What capability are we seeking to access?

– Is unnecessary capability harmful?

– What is a Capability?

Capital Critical Criteria:

Bootstrap Capital governance and handle a jump-start course to Capital.

– What factors must be considered that otherwise may be ignored when the objective is to discount net cash flow after taxes?

– If the firm invests by choosing projects with the shortest payback period, which project would it invest in?

– Under what circumstances will the NPV, IRR, and PI techniques provide different capital budgeting decisions?

– What are the primary distinctions between foreign capital investments and domestic investments?

– In what way is the NPV consistent with the principle of shareholder wealth maximization?

– Is the standard deviation of the stock equal to the standard deviation of the market?

– How do we measure improved Gap Analysis service perception, and satisfaction?

– Do you have an implicit bias for capital investments over people investments?

– How to approach and capitalise on the identified opportunities?

– Do Managerial Motives Influence Firm Risk Reduction Strategies?

– What tools may be used to evaluate capital budgeting projects?

– What are the costs and benefits of maintaining inventories?

– What are the various types of capital budgeting decisions?

– What do you do when project lives vary significantly?

– What are the major weaknesses of the payback method?

– What is the advantage of accelerated depreciation?

– Which projects do you accept on the basis of PI?

– What is Discounted Cash Flow Analysis?

– How do projects get considered?

– What is capital budgeting?

Growth-share matrix Critical Criteria:

Review Growth-share matrix issues and summarize a clear Growth-share matrix focus.

– Which individuals, teams or departments will be involved in Gap Analysis?

Information technology Critical Criteria:

Deduce Information technology results and create a map for yourself.

– what is the best design framework for Gap Analysis organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– What potential environmental factors impact the Gap Analysis effort?

– When do you ask for help from Information Technology (IT)?

Management Critical Criteria:

Focus on Management leadership and find out what it really means.

– Have standard policies and procedures about all aspects of data governance and the Data Management lifecycle, including collection, maintenance, usage and dissemination, been clearly defined and documented?

– Do the security controls encompass not only the cloud services themselves, but also the management interfaces offered to customers?

– Do we have a formal escalation process to address Cybersecurity risks that suddenly increase in severity?

– Are recovery activities communicated to internal stakeholders and executive and management teams?

– Are the scm procedures for noting the change, recording it, and reporting being followed?

– What level of service resilience and backup is provided within the service?

– What are common barriers to using Change Management in practice?

– Has AGILE intervention been effective in achieving the objectives?

– Are systems audited to detect Cybersecurity intrusions?

– In what way(s) did marketing research help shape CRM?

– Are executives and legislators sufficiently informed of risk?

– What naming conventions are being used for files?

– Is the Outlook synching performance acceptable?

– Which rules appear frequently? Which are anomalies?

– How much project management is needed?

– What is success for an alliance?

– What should be in the plan?

– Why Keep Archives?

Office of Government Commerce Critical Criteria:

Examine Office of Government Commerce results and ask what if.

– What are the success criteria that will indicate that Gap Analysis objectives have been met and the benefits delivered?

– When a Gap Analysis manager recognizes a problem, what options are available?

Operations research Critical Criteria:

Think carefully about Operations research issues and clarify ways to gain access to competitive Operations research services.

– Are there Gap Analysis problems defined?

Organization Critical Criteria:

Do a round table on Organization planning and differentiate in coordinating Organization.

– Is remote maintenance of organizational assets approved, logged, and performed in a manner that prevents unauthorized access?

– How can you start to build to a position of trust and risk management when setting up cloud computing for your organization?

– Can Accountable Care Organizations Improve the Value of Health Care by Solving the Cost and Quality Quandaries?

– To what extent is Cybersecurity risk incorporated into organizations overarching enterprise risk management?

– Are there any processes or procedures that cannot be changed due to regulatory requirements?

– Where will volume/admissions come from if a SNF/NF is not participating in an ACO?

– How can our organization build its capabilities for IT Risk Management?

– Can the vendor create custom virus definitions for the organization?

– During meetings, who will chair the meeting, who will take notes?

– Will the project fail if the change request is not executed?

– Do our customers know all that we have to offer them?

– What resources are required to deliver the change?

– When are messages communicated?

– Who has to be kept informed?

– Where do rfcs originate?

– Who should be involved?

– Absolutely essential?

PRINCE2 Critical Criteria:

Nurse PRINCE2 adoptions and devise PRINCE2 key steps.

– A lot of these decisions are based around selecting the correct level of governance and ceremony. At project initiation there should be questions such as Do we run this as a full-on PRINCE2 project or do we use some of DSDM for this?

– How do senior leaders actions reflect a commitment to the organizations Gap Analysis values?

– Do we run this as a full-on PRINCE2 project or do we use some of DSDM for this?

– Will Gap Analysis deliverables need to be tested and, if so, by whom?

– Agile Project Management and PRINCE2 9 – one or the other, or both?

– Agile Project Management and PRINCE2 – one or the other, or both?

Production possibilities frontier Critical Criteria:

Use past Production possibilities frontier engagements and ask questions.

– Who will be responsible for documenting the Gap Analysis requirements in detail?

– Is Gap Analysis Realistic, or are you setting yourself up for failure?

– How can we improve Gap Analysis?

Resource allocation Critical Criteria:

Paraphrase Resource allocation visions and clarify ways to gain access to competitive Resource allocation services.

– Are we making progress? and are we making progress as Gap Analysis leaders?

– What are internal and external Gap Analysis relations?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Gap Analysis Self Assessment:

store.theartofservice.com/Gap-Analysis-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Gap Analysis External links:

How to Write a Gap Analysis Report | Chron.com
smallbusiness.chron.com/write-gap-analysis-report-55720.html

Gap Analysis – investopedia.com
www.investopedia.com/terms/g/gap-analysis.asp

5 Simple Steps On How To Do A Gap Analysis | Rob Kelly
robdkelly.com/blog/getting-things-done/gap-analysis

Benchmarking External links:

Welcome to B3 Benchmarking
mn.b3benchmarking.com

GBEE – Greener, Greater Buildings Plan – LL84: Benchmarking
www.nyc.gov/html/gbee/html/plan/ll84.shtml

5 best PC benchmarking software for Windows 10
windowsreport.com/pc-benchmarking-software

Business External links:

Small Business Administration – Official Site
www.sba.gov

Business process External links:

Infosys BPM – Business Process Management | BPM …
www.infosysbpm.com

Canon Business Process Services
cbps.canon.com

What Is a Business Process? (with picture) – wiseGEEK
wisegeek.org/what-is-a-business-process.htm

Capability External links:

2018 Jeep Cherokee – Trail Rated Capability Features
www.jeep.com/cherokee/capability.html

Core Capability Development Sheets | FEMA.gov
www.fema.gov/core-capability-development-sheets

2017 Ram 2500 Heavy Duty Trucks – Capability & Performance
www.ramtrucks.com/ram-2500/capability.html

Capital External links:

Capital and Lowercase Letters in Titles (Title Case)
www.grammar-monster.com/lessons/capital_letters_title_case.htm

Capital One – Free Credit Score & Report Check with …
creditwise.capitalone.com

Headline Capitalization – Official Site
headlinecapitalization.com

Growth-share matrix External links:

Growth-Share Matrix Examples – SmartDraw
www.smartdraw.com/growth-share-matrix/examples

Growth-Share Matrix – Read How to Make BCGs, See …
www.smartdraw.com/growth-share-matrix

Information technology External links:

Information Technology (IT) Industry & Association | CompTIA
www.comptia.org

Umail | University Information Technology Services
umail.iu.edu

Student Email | Information Technology
www.unh.edu/it/student-email

Management External links:

Title Management Group, Inc. – NOLA.com
businessfinder.nola.com/9470079

Title Management | Login
www.titlemgmt.com

7 Common Management Job Titles and Responsibilities
www.thebalance.com/management-job-titles-2061534

Office of Government Commerce External links:

Office of Government Commerce Website | The National …
discovery.nationalarchives.gov.uk/details/r/C17044

Office of Government Commerce (OGC) | Practical Law
uk.practicallaw.thomsonreuters.com/9-237-2961

Operations research External links:

[PDF]Course Syllabus Course Title: Operations Research
www.philadelphia.edu.jo/it/cs/syllabus/750471.pdf

Operations Research (O.R.), or operational research in the U.K, is a discipline that deals with the application of advanced analytical methods to help make better decisions.
Reference: informs.org/about-informs/what-is-operations-research

Operations research (Book, 1974) [WorldCat.org]
www.worldcat.org/title/operations-research/oclc/1142888

Organization External links:

Our Organization | New York State Land Title Association
www.nyslta.org/organization

PRINCE2 External links:

How much does the Prince2 Foundation exam cost? – Quora
www.quora.com/How-much-does-the-Prince2-Foundation-exam-cost

Project Management Basics: PRINCE2 Explained – Wrike
www.wrike.com/blog/project-management-basics-prince2-explained

Certifications | ITIL, PRINCE2, MSP, RESILIA | AXELOS
www.axelos.com/certifications

Resource allocation External links:

[PPT]Resource Allocation – users.business.uconn.edu
users.business.uconn.edu/bday/PMch09.ppt

Resource Allocation | Prose and Purpose
www.insidehighered.com/blogs/provost-prose/resource-allocation

Resource Allocation. (eBook, 2014) [WorldCat.org]
www.worldcat.org/title/resource-allocation/oclc/871224290

187 Strategic Planning Skills Success Criteria

What is involved in Strategic Planning Skills

Find out what the related areas are that Strategic Planning Skills connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Strategic Planning Skills thinking-frame.

How far is your company on its Strategic Planning Skills journey?

Take this short survey to gauge your organization’s progress toward Strategic Planning Skills leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Strategic Planning Skills related domains to cover and 187 essential critical questions to check off in that domain.

The following domains are covered:

Strategic Planning Skills, Strategic planning, Ansoff Matrix, Aviation Week & Space Technology, B. H. Liddell Hart, Balanced Scorecard, Business model, Business process, Business strategy mapping, C. K. Prahalad, Capability maturity model, Chief strategy officer, Cold war, Competitive Strategy, Competitive advantage, Competitive intelligence, Competitor analysis, Core competency, Decision making, Decision making software, Enterprise planning systems, Experience curve effects, Game theory, Good Strategy / Bad Strategy, Growth-share matrix, Growth planning, Growth–share matrix, Hoshin Kanri, Integrated business planning, J.C. Wylie, Management Innovation, Maritime strategy, Marketing strategy, McKinsey & Company, Military strategy, Mind map, Mission statement, Modern portfolio theory, PEST analysis, Porter’s five forces analysis, Porter’s generic strategies, Project Socrates, Responsive evaluation, SWOT analysis, Scenario planning, Sharing economy, Situational analysis, Soviet Union, Strategic management, Strategic planning software, Strategic studies, Strategic thinking, Strategy implementation, Strategy map, Strategy maps, The Art of War, The Lords of Strategy, The Practice of Management, The Strategy Process, Value chain, Vision statement:

Strategic Planning Skills Critical Criteria:

Scan Strategic Planning Skills tasks and finalize specific methods for Strategic Planning Skills acceptance.

– Do the Strategic Planning Skills decisions we make today help people and the planet tomorrow?

– How do we go about Securing Strategic Planning Skills?

– How to Secure Strategic Planning Skills?

Strategic planning Critical Criteria:

Audit Strategic planning outcomes and look at it backwards.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Strategic Planning Skills process. ask yourself: are the records needed as inputs to the Strategic Planning Skills process available?

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Strategic Planning Skills process?

– Who will be responsible for making the decisions to include or exclude requested changes once Strategic Planning Skills is underway?

– Are the data relevant to the strategic planning needs of the company?

Ansoff Matrix Critical Criteria:

Be clear about Ansoff Matrix issues and probe the present value of growth of Ansoff Matrix.

– Which customers cant participate in our Strategic Planning Skills domain because they lack skills, wealth, or convenient access to existing solutions?

– How is the value delivered by Strategic Planning Skills being measured?

– Are we Assessing Strategic Planning Skills and Risk?

Aviation Week & Space Technology Critical Criteria:

Guard Aviation Week & Space Technology governance and arbitrate Aviation Week & Space Technology techniques that enhance teamwork and productivity.

– Does Strategic Planning Skills systematically track and analyze outcomes for accountability and quality improvement?

– How do we know that any Strategic Planning Skills analysis is complete and comprehensive?

– What will drive Strategic Planning Skills change?

B. H. Liddell Hart Critical Criteria:

Co-operate on B. H. Liddell Hart issues and define B. H. Liddell Hart competency-based leadership.

– Do several people in different organizational units assist with the Strategic Planning Skills process?

– Do we all define Strategic Planning Skills in the same way?

– What threat is Strategic Planning Skills addressing?

Balanced Scorecard Critical Criteria:

Devise Balanced Scorecard leadership and explore and align the progress in Balanced Scorecard.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Strategic Planning Skills processes?

– What will be the consequences to the business (financial, reputation etc) if Strategic Planning Skills does not go ahead or fails to deliver the objectives?

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

Business model Critical Criteria:

Study Business model decisions and find out.

– How can we create a secure environment to protect our data, especially when new business models like cloud computing and mobility leave us with little control over it?

– How can we incorporate support to ensure safe and effective use of Strategic Planning Skills into the services that we provide?

– How can we take rapid and informed action given the dramatic changes the IoT will make to our traditional business models?

– What applications will first become mainstream and under which business model will they operate?

– How well does the product fit our current and planned business model(s)?

– How can you measure Strategic Planning Skills in a systematic way?

– What potential megatrends could make our business model obsolete?

– How do we keep improving Strategic Planning Skills?

Business process Critical Criteria:

Confer over Business process leadership and check on ways to get started with Business process.

– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?

– To what extent will this product open up for subsequent add-on products, e.g. business process outsourcing services built on top of a program-as-a-service offering?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Where do ideas that reach policy makers and planners as proposals for Strategic Planning Skills strengthening and reform actually originate?

– What are the disruptive Strategic Planning Skills technologies that enable our organization to radically change our business processes?

– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?

– When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?

– Do you design data protection and privacy requirements into the development of your business processes and new systems?

– Do the functional areas need business process integration (e.g., order entl. billing, or Customer Service)?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– How do clients contact client services with any questions about business processes?

– What are the relationships with other business processes and are these necessary?

– How do you inventory and assess business processes as part of an ERP evaluation?

– Will existing staff require re-training, for example, to learn new business processes?

– Do changes in business processes fall under the scope of change management?

– What would Eligible entity be asked to do to facilitate your normal business process?

– How do we improve business processes and how do we deliver on that?

Business strategy mapping Critical Criteria:

Illustrate Business strategy mapping management and catalog what business benefits will Business strategy mapping goals deliver if achieved.

– What are your current levels and trends in key measures or indicators of Strategic Planning Skills product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– Are accountability and ownership for Strategic Planning Skills clearly defined?

C. K. Prahalad Critical Criteria:

Infer C. K. Prahalad planning and get answers.

– Why is Strategic Planning Skills important for you now?

– What are our Strategic Planning Skills Processes?

Capability maturity model Critical Criteria:

Discourse Capability maturity model quality and give examples utilizing a core of simple Capability maturity model skills.

– When a Strategic Planning Skills manager recognizes a problem, what options are available?

– Can we do Strategic Planning Skills without complex (expensive) analysis?

Chief strategy officer Critical Criteria:

Interpolate Chief strategy officer issues and suggest using storytelling to create more compelling Chief strategy officer projects.

– How do we ensure that implementations of Strategic Planning Skills products are done in a way that ensures safety?

– What are the short and long-term Strategic Planning Skills goals?

– What about Strategic Planning Skills Analysis of results?

Cold war Critical Criteria:

Do a round table on Cold war planning and catalog Cold war activities.

– What are the long-term Strategic Planning Skills goals?

– Are there Strategic Planning Skills problems defined?

Competitive Strategy Critical Criteria:

Transcribe Competitive Strategy strategies and prioritize challenges of Competitive Strategy.

– Will new equipment/products be required to facilitate Strategic Planning Skills delivery for example is new software needed?

– How do the elements of our service package support our competitive strategy?

– What are the business goals Strategic Planning Skills is aiming to achieve?

– Have all basic functions of Strategic Planning Skills been defined?

Competitive advantage Critical Criteria:

Communicate about Competitive advantage decisions and inform on and uncover unspoken needs and breakthrough Competitive advantage results.

– If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?

– Does Strategic Planning Skills include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Designing internet of things (IoT) solutions can unlock innovation, increase efficiencies and create new competitive advantages. but in an emerging marketplace of mostly unknown and untested solutions, where do we start?

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Strategic Planning Skills models, tools and techniques are necessary?

– Among the Strategic Planning Skills product and service cost to be estimated, which is considered hardest to estimate?

– To what extent does data-driven innovation add to the competitive advantage (CA) of your company?

– Value proposition – can we create and sustain competitive advantage for this product?

– How likely is it that the strategy will continue to sustain competitive advantage?

– organizational Culture: Can it be a Source of Sustained Competitive Advantage?

– How can CRM be a source of competitive advantage?

– What is our competitive advantage?

Competitive intelligence Critical Criteria:

Adapt Competitive intelligence planning and tour deciding if Competitive intelligence progress is made.

– How can we improve Strategic Planning Skills?

Competitor analysis Critical Criteria:

Grade Competitor analysis failures and point out Competitor analysis tensions in leadership.

– How do you determine the key elements that affect Strategic Planning Skills workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Which Strategic Planning Skills goals are the most important?

– How much does Strategic Planning Skills help?

Core competency Critical Criteria:

Deliberate over Core competency projects and display thorough understanding of the Core competency process.

– Think about the kind of project structure that would be appropriate for your Strategic Planning Skills project. should it be formal and complex, or can it be less formal and relatively simple?

– What is our formula for success in Strategic Planning Skills ?

Decision making Critical Criteria:

Focus on Decision making outcomes and acquire concise Decision making education.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Strategic Planning Skills in a volatile global economy?

– Is there a timely attempt to prepare people for technological and organizational changes, e.g., through personnel management, training, or participatory decision making?

– What kind of processes and tools could serve both the vertical and horizontal analysis and decision making?

– What s the protocol for interaction, decision making, project management?

– What role do analysts play in the decision making process?

– Who will be involved in the decision making process?

– Are the data needed for corporate decision making?

Decision making software Critical Criteria:

Interpolate Decision making software engagements and frame using storytelling to create more compelling Decision making software projects.

– Think of your Strategic Planning Skills project. what are the main functions?

Enterprise planning systems Critical Criteria:

Nurse Enterprise planning systems outcomes and overcome Enterprise planning systems skills and management ineffectiveness.

– What are your results for key measures or indicators of the accomplishment of your Strategic Planning Skills strategy and action plans, including building and strengthening core competencies?

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Strategic Planning Skills services/products?

– Will Strategic Planning Skills have an impact on current business continuity, disaster recovery processes and/or infrastructure?

Experience curve effects Critical Criteria:

Consult on Experience curve effects results and perfect Experience curve effects conflict management.

– What are the key elements of your Strategic Planning Skills performance improvement system, including your evaluation, organizational learning, and innovation processes?

Game theory Critical Criteria:

Investigate Game theory strategies and clarify ways to gain access to competitive Game theory services.

– Who needs to know about Strategic Planning Skills ?

Good Strategy / Bad Strategy Critical Criteria:

Study Good Strategy / Bad Strategy goals and shift your focus.

– what is the best design framework for Strategic Planning Skills organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– How likely is the current Strategic Planning Skills plan to come in on schedule or on budget?

Growth-share matrix Critical Criteria:

Scrutinze Growth-share matrix governance and define what our big hairy audacious Growth-share matrix goal is.

– Can we add value to the current Strategic Planning Skills decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– Will Strategic Planning Skills deliverables need to be tested and, if so, by whom?

Growth planning Critical Criteria:

Deduce Growth planning projects and summarize a clear Growth planning focus.

– In the case of a Strategic Planning Skills project, the criteria for the audit derive from implementation objectives. an audit of a Strategic Planning Skills project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Strategic Planning Skills project is implemented as planned, and is it working?

– Think about the functions involved in your Strategic Planning Skills project. what processes flow from these functions?

– How will you measure your Strategic Planning Skills effectiveness?

Growth–share matrix Critical Criteria:

Collaborate on Growth–share matrix management and acquire concise Growth–share matrix education.

– What potential environmental factors impact the Strategic Planning Skills effort?

– What is Effective Strategic Planning Skills?

Hoshin Kanri Critical Criteria:

Look at Hoshin Kanri strategies and grade techniques for implementing Hoshin Kanri controls.

– How will we insure seamless interoperability of Strategic Planning Skills moving forward?

Integrated business planning Critical Criteria:

See the value of Integrated business planning governance and find out what it really means.

– How can skill-level changes improve Strategic Planning Skills?

J.C. Wylie Critical Criteria:

Deliberate J.C. Wylie tactics and correct J.C. Wylie management by competencies.

– What are all of our Strategic Planning Skills domains and what do they do?

– Is Supporting Strategic Planning Skills documentation required?

– How would one define Strategic Planning Skills leadership?

Management Innovation Critical Criteria:

Extrapolate Management Innovation issues and assess what counts with Management Innovation that we are not counting.

– At what point will vulnerability assessments be performed once Strategic Planning Skills is put into production (e.g., ongoing Risk Management after implementation)?

Maritime strategy Critical Criteria:

Participate in Maritime strategy outcomes and finalize the present value of growth of Maritime strategy.

– What are the top 3 things at the forefront of our Strategic Planning Skills agendas for the next 3 years?

– Are there any disadvantages to implementing Strategic Planning Skills? There might be some that are less obvious?

Marketing strategy Critical Criteria:

Brainstorm over Marketing strategy tactics and secure Marketing strategy creativity.

– How does our company use its web-site for Customer Service and / or customer relationship building?

– What kind of marketing strategy would you use in each stage to keep our products at the forefront?

– What kind of marketing strategy would you use in each stage to keep the product at the forefront?

– What is our Increasing importance of integrated marketing communications … why?

– What are the parts of a marketing strategy?

– How to deal with Strategic Planning Skills Changes?

McKinsey & Company Critical Criteria:

Interpolate McKinsey & Company tasks and forecast involvement of future McKinsey & Company projects in development.

– Do we have past Strategic Planning Skills Successes?

Military strategy Critical Criteria:

Discourse Military strategy goals and describe which business rules are needed as Military strategy interface.

– What prevents me from making the changes I know will make me a more effective Strategic Planning Skills leader?

Mind map Critical Criteria:

Communicate about Mind map management and summarize a clear Mind map focus.

– What business benefits will Strategic Planning Skills goals deliver if achieved?

– Why should we adopt a Strategic Planning Skills framework?

Mission statement Critical Criteria:

Trace Mission statement tactics and learn.

– What do you do if your organization does not have a published mission statement or set of values?

– What is the purpose of Strategic Planning Skills in relation to the mission?

– Mission Statement: Purpose; Business; Values Reason to be?

Modern portfolio theory Critical Criteria:

Examine Modern portfolio theory planning and explain and analyze the challenges of Modern portfolio theory.

– What tools and technologies are needed for a custom Strategic Planning Skills project?

– Is there any existing Strategic Planning Skills governance structure?

PEST analysis Critical Criteria:

Design PEST analysis tactics and define what our big hairy audacious PEST analysis goal is.

– How do we measure improved Strategic Planning Skills service perception, and satisfaction?

– Which individuals, teams or departments will be involved in Strategic Planning Skills?

Porter’s five forces analysis Critical Criteria:

Generalize Porter’s five forces analysis management and finalize specific methods for Porter’s five forces analysis acceptance.

– How important is Strategic Planning Skills to the user organizations mission?

Porter’s generic strategies Critical Criteria:

Chat re Porter’s generic strategies decisions and plan concise Porter’s generic strategies education.

– Are there any easy-to-implement alternatives to Strategic Planning Skills? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– How does the organization define, manage, and improve its Strategic Planning Skills processes?

– What are internal and external Strategic Planning Skills relations?

Project Socrates Critical Criteria:

Jump start Project Socrates outcomes and arbitrate Project Socrates techniques that enhance teamwork and productivity.

– How do we make it meaningful in connecting Strategic Planning Skills with what users do day-to-day?

Responsive evaluation Critical Criteria:

Review Responsive evaluation planning and give examples utilizing a core of simple Responsive evaluation skills.

– Does Strategic Planning Skills analysis show the relationships among important Strategic Planning Skills factors?

– What role does communication play in the success or failure of a Strategic Planning Skills project?

– Is a Strategic Planning Skills Team Work effort in place?

SWOT analysis Critical Criteria:

Merge SWOT analysis adoptions and look at it backwards.

– How do we manage Strategic Planning Skills Knowledge Management (KM)?

– When was your last SWOT analysis for Internal Audit?

– What are current Strategic Planning Skills Paradigms?

Scenario planning Critical Criteria:

Judge Scenario planning risks and do something to it.

– How do we Improve Strategic Planning Skills service perception, and satisfaction?

Sharing economy Critical Criteria:

Audit Sharing economy management and probe Sharing economy strategic alliances.

– Have the types of risks that may impact Strategic Planning Skills been identified and analyzed?

– Do you monitor the effectiveness of your Strategic Planning Skills activities?

Situational analysis Critical Criteria:

Deduce Situational analysis issues and finalize specific methods for Situational analysis acceptance.

– Risk factors: what are the characteristics of Strategic Planning Skills that make it risky?

Soviet Union Critical Criteria:

Gauge Soviet Union tasks and look in other fields.

– Is there a Strategic Planning Skills Communication plan covering who needs to get what information when?

– What knowledge, skills and characteristics mark a good Strategic Planning Skills project manager?

– Are there recognized Strategic Planning Skills problems?

Strategic management Critical Criteria:

Investigate Strategic management outcomes and clarify ways to gain access to competitive Strategic management services.

– Think about the people you identified for your Strategic Planning Skills project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Does Strategic Planning Skills appropriately measure and monitor risk?

Strategic planning software Critical Criteria:

Jump start Strategic planning software adoptions and plan concise Strategic planning software education.

– How do we maintain Strategic Planning Skillss Integrity?

Strategic studies Critical Criteria:

Mine Strategic studies quality and improve Strategic studies service perception.

– In a project to restructure Strategic Planning Skills outcomes, which stakeholders would you involve?

– Who will be responsible for documenting the Strategic Planning Skills requirements in detail?

Strategic thinking Critical Criteria:

Apply Strategic thinking risks and do something to it.

Strategy implementation Critical Criteria:

Recall Strategy implementation strategies and be persistent.

– What is the total cost related to deploying Strategic Planning Skills, including any consulting or professional services?

Strategy map Critical Criteria:

Do a round table on Strategy map engagements and do something to it.

– What are the barriers to increased Strategic Planning Skills production?

Strategy maps Critical Criteria:

Mix Strategy maps tactics and plan concise Strategy maps education.

– Do those selected for the Strategic Planning Skills team have a good general understanding of what Strategic Planning Skills is all about?

– Is the scope of Strategic Planning Skills defined?

The Art of War Critical Criteria:

Categorize The Art of War leadership and describe the risks of The Art of War sustainability.

The Lords of Strategy Critical Criteria:

Disseminate The Lords of Strategy visions and proactively manage The Lords of Strategy risks.

– Why is it important to have senior management support for a Strategic Planning Skills project?

The Practice of Management Critical Criteria:

Discourse The Practice of Management outcomes and achieve a single The Practice of Management view and bringing data together.

– Does Strategic Planning Skills create potential expectations in other areas that need to be recognized and considered?

The Strategy Process Critical Criteria:

Consult on The Strategy Process tactics and forecast involvement of future The Strategy Process projects in development.

– Are assumptions made in Strategic Planning Skills stated explicitly?

Value chain Critical Criteria:

Incorporate Value chain projects and correct Value chain management by competencies.

– For your Strategic Planning Skills project, identify and describe the business environment. is there more than one layer to the business environment?

Vision statement Critical Criteria:

Mine Vision statement planning and maintain Vision statement for success.

– Do you have a copy of the current mission and vision statements, and portions of the strategic plan or objective related to this ERM project?

– Are business goals and objectives a direct translation of the companys vision statement?

– Do you have a vision statement?

– What is our Vision Statement?

– What is our Vision Statement?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Strategic Planning Skills Self Assessment:

store.theartofservice.com/Strategic-Planning-Skills-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Strategic Planning Skills External links:

List of Strategic Planning Skills – thebalance.com
www.thebalance.com/list-of-strategic-planning-skills-2063771

Strategic Planning Skills List and Examples – The Balance
www.thebalance.com/list-of-strategic-planning-skills-2063771

Strategic planning External links:

[PDF]STRATEGIC PLANNING AND SWOT ANALYSIS
www.ache.org/pdf/secure/gifts/Harrison_Chapter5.pdf

8 Strategic Planning Models To Consider – ClearPoint …
www.clearpointstrategy.com/strategic-planning-models

9 Free Strategic Planning Templates – Smartsheet
www.smartsheet.com/free-strategic-planning-templates

Ansoff Matrix External links:

Ansoff Matrix – Learn Everything About Ansoff Matrix Models
www.smartdraw.com/ansoff-matrix

The Ansoff Matrix – YouTube
www.youtube.com/watch?v=AORoMxgp428

Ansoff Matrix
ansoffmatrix.com/

Aviation Week & Space Technology External links:

Aviation Week & Space Technology Magazine – Back Issues
backissues.com/titles/Aviation-Week-Magazine

B. H. Liddell Hart External links:

B. H. Liddell Hart Quotes – BrainyQuote
www.brainyquote.com/authors/b_h_liddell_hart

B. H. Liddell Hart, Strategy (1960) · Civil War Era NC
cwnc.omeka.chass.ncsu.edu/items/show/514

Balanced Scorecard External links:

Balanced Scorecard Examples and Templates | Smartsheet
www.smartsheet.com/balanced-scorecard-examples-and-templates

Balanced Scorecard – SkyMark
www.skymark.com/resources/methods/balancedscorecard.asp

Balanced Scorecard – Google Groups
groups.google.com/d/topic/bs_4/7udB2KRAxDU

Business model External links:

OneTitle | new business model
onetitle.com/tag/new-business-model

Business Model – Investopedia
investopedia.com/terms/b/businessmodel.asp

Plan to Start – Example of a Business Model
plantostart.com/example-business-model

Business process External links:

Infosys BPM – Business Process Management | BPM …
www.infosysbpm.com

What Is a Business Process? (with picture) – wiseGEEK
wisegeek.org/what-is-a-business-process.htm

Microsoft Dynamics 365 – Modernizing Business Process …
cloudblogs.microsoft.com/dynamics365

Business strategy mapping External links:

Holiday Party / NPD & Business Strategy Mapping | …
www.meetup.com/ChicagoPDMA/events/226057474

Business Strategy Mapping Template Introduction – …
www.youtube.com/watch?v=H8YrMDU3gwU

Capability maturity model External links:

[PDF]Capability Maturity Model Integration (CMMI) Overview
www.uccs.edu/Documents/tboult/cmmi-overview05.pdf

What is Capability Maturity Model (CMM)? – Definition …
searchsoftwarequality.techtarget.com/definition/Capability-Maturity-Model

[PDF]Equipment Management Capability Maturity Model
www.acq.osd.mil/pepolicy/pdfs/EMCMM.PDF

Chief strategy officer External links:

Chief Strategy Officer Jobs, Employment | Indeed.com
www.indeed.com/q-Chief-Strategy-Officer-jobs.html

What Makes a Great Chief Strategy Officer
hbr.org/2015/05/what-makes-a-great-chief-strategy-officer

Bob Hughes, Chief Strategy Officer | Kronos
www.kronos.com/about-us/leadership/meet-bob-hughes

Cold war External links:

Cold War Patriots
www.coldwarpatriots.org

Berlin Wall – Cold War – HISTORY.com
www.history.com/topics/cold-war/berlin-wall

The Cold War Timeline – History
www.historyonthenet.com/the-cold-war-timeline-2

Competitive Strategy External links:

Competitive Strategy and Organization Design | Coursera
www.coursera.org/specializations/competitive-strategy

Michael E. Porter Quotes (Author of Competitive Strategy)
www.goodreads.com/author/quotes/57611.Michael_E_Porter

Competitive advantage External links:

Competitive Advantage | tutor2u Business
www.tutor2u.net/business/reference/competitive-advantage

Competitive intelligence External links:

Crayon | Market & Competitive Intelligence Tools
www.crayon.co

Competitor analysis External links:

Competitor Analysis Template
blog.clientheartbeat.com/competitor-analysis-template

How to Run a Competitor Analysis [Free Guide] – HubSpot
blog.hubspot.com/marketing/competitor-analysis-guide

Competitor Analysis Software – Track Competitors – Kompyte
www.kompyte.com

Core competency External links:

ALF Core Competency Test
alf.usf.edu/SuccessfullExamineesList.aspx

Download the Core Competency Guidelines for CRCs – ACRP
www.acrpnet.org/download-core-competency-guidelines-crcs

Decision making External links:

Effective Decision Making | SkillsYouNeed
www.skillsyouneed.com/ips/decision-making.html

Essays on decision making – Rutgers University
rucore.libraries.rutgers.edu/rutgers-lib/24405

Decision making software External links:

Decision Making Software Decision Making Helper
www.infonautics-software.ch/decisionmakinghelper

Decision Tree-based Decision Making Software Tools | …
www.syncopation.com/decision-making-software

Enterprise planning systems External links:

Enterprise Business Solutions | Enterprise Planning Systems
www.precisionsg.com/enterprise-business-solutions

Experience curve effects External links:

Investigation of Experience Curve Effects While …
www.ssrn.com/abstract=2609282

Experience Curve Effects | Marketing Mixx
marketingmixx.com/marketing-basics/124-experience-curve-effects.html

Game theory External links:

“Joan of Arcadia” Game Theory (TV Episode 2005) – IMDb
www.imdb.com/title/tt0616118

Game Theory (TV Series 2011– ) – IMDb
www.imdb.com/title/tt4547008

Game theory (Book, 1991) [WorldCat.org]
www.worldcat.org/title/game-theory/oclc/23180038

Growth-share matrix External links:

Growth-Share Matrix – Read How to Make BCGs, See …
www.smartdraw.com/growth-share-matrix

Growth-Share Matrix Examples – SmartDraw
www.smartdraw.com/growth-share-matrix/examples

Growth planning External links:

Growth Planning Services / Capped Schools
www.johnston.k12.nc.us/Page/12598

Growth Planning Services / Student Reassignment
www.johnston.k12.nc.us/Page/12589

Hoshin Kanri External links:

Hoshin Kanri Matrix Template – ClearPoint Strategy
www.clearpointstrategy.com/hoshin-kanri-matrix-template

Hoshin Defined – What is Hoshin Kanri?
hoshinkanripro.com/hoshin_kanri_explained.html

Hoshin Kanri Aligns Strategy to Manager and Operator …
www.leanproduction.com/hoshin-kanri.html

Integrated business planning External links:

o9 Solutions – Demand, Supply, Integrated Business Planning
www.o9solutions.com

INTEGRATED BUSINESS PLANNING – o9 Solutions
www.o9solutions.com/pl-management

Maritime strategy External links:

Navy Releases Revised Maritime Strategy
www.navy.mil/submit/display.asp?story_id=86029

[PDF]Executing our Maritime Strategy: All in a Day’s Work
www.navy.mil/ah_online/archpdf/ah200809.pdf

Marketing strategy External links:

Every social media marketing strategy to grow your …
www.entrepreneur.com/topic/social-media-marketing

2018 Social Media Strategy | Marketing Strategy
socialmediastrategiessummit.com/san-francisco-2018

IMPACT: Inbound Marketing Strategy, Advice, and Agency
www.impactbnd.com

McKinsey & Company External links:

India | McKinsey & Company
www.mckinsey.com/global-themes/india

Military strategy External links:

Soldiers Inc.™ Military Strategy Game – Plarium
plarium.com/en/strategy-games/soldiers-inc

Understanding Military Strategy and the Four Levels of War
www.esquire.com/news-politics/politics/news/a39985/four-levels-of-war

Mind map External links:

Download MindMapper mind mapping software version 17 …
www.mindmapper.com/download-product

Free Mind Map Maker by Canva
www.canva.com/graphs/mind-maps

[PDF]FREE Mind Map Templates – Northern Virginia …
www.nvcc.edu/annandale/learning/_docs/MindMapTemplates.pdf

Mission statement External links:

Mission Statement Meridian Title Corporation
www.meridiantitle.com/our-company/mission-statement.aspx

Mission Statement | Max Title
max-title.com/about-us/mission-statements

Mission Statement – Jett Title Company
jetttitle.com/mission-statement

Modern portfolio theory External links:

Modern Portfolio Theory – MPT – Investopedia
investopedia.com/terms/m/modernportfoliotheory.asp

Modern Portfolio Theory – MPT – investopedia.com
www.investopedia.com/terms/m/modernportfoliotheory.asp

Modern Portfolio Theory Investment Strategy | Personal Capital
www.personalcapital.com/wealth-management/investment-strategy

PEST analysis External links:

PEST Analysis Definition | Investopedia
www.investopedia.com/terms/p/pest-analysis.asp

8+ PEST Analysis Examples & Samples
www.examples.com/business/pest-analysis.html

PEST Analysis – Strategy Tools From MindTools.com
www.mindtools.com/pages/article/newTMC_09.htm

Porter’s five forces analysis External links:

Porter’s Five Forces Analysis
pestleanalysis.com/porters-five-forces-analysis

Porter’s generic strategies External links:

Porter’s generic strategies
Porter's generic strategies describe how a company pursues competitive advantage across its chosen market scope. There are three/four generic strategies, either lower cost, differentiated, or focus.

Porter’s Generic Strategies – QuickMBA
www.quickmba.com/strategy/generic.shtml

An introduction to Porter’s Generic Strategies – Capsim Blog
www.capsim.com/blog/an-introduction-to-porters-generic-strategies

Project Socrates External links:

Project Socrates MD | NCBO BioPortal
bioportal.bioontology.org/projects/Socrates_MD

What is PROJECT SOCRATES? What does PROJECT SOCRATES …
www.youtube.com/watch?v=ECWnL5KuGJ0

Project Socrates
quadrigy.com/projectsocrates/index.html

Responsive evaluation External links:

[PDF]3 Culturally Responsive Evaluation and Treatment …
www.quantumunitsed.com/get-material.php?id=407

Gender-responsive Evaluation
trainingcentre.unwomen.org/course/view.php?id=27

Culturally Responsive Evaluation and Treatment Planning
store.healthstream.com/product.aspx?zpid=41222

SWOT analysis External links:

Sample of a SWOT Analysis for a Restaurant | Chron.com
smallbusiness.chron.com/sample-swot-analysis-restaurant-73526.html

SWOTanalysis – Online SWOT Analysis Software, …
www.swotanalysis.com

[PDF]STRATEGIC PLANNING AND SWOT ANALYSIS
www.ache.org/pdf/secure/gifts/Harrison_Chapter5.pdf

Scenario planning External links:

Scenario planning | The Economist
www.economist.com/node/12000755

Vision Scenario Planning – California Air Resources Board
www.arb.ca.gov/planning/vision/vision.htm

Introduction to Scenario Planning Video – YouTube
www.youtube.com/watch?v=yVgxZnRT54E

Situational analysis External links:

[PDF]Situational Analysis and Marketing Strategy – …
emmabparker.files.wordpress.com/2012/04/chick-fil-a.pdf

[PDF]Situational Analysis Day 3 – Dr. Renée J. Fontenot
rfontenot.gcsu.edu/Strategic/SituationAnalysis.pdf

Soviet Union External links:

Soviet Union invades Poland – Sep 17, 1939 – HISTORY.com
www.history.com/this-day-in-history/soviet-union-invades-poland

Soviet Union | History, Leaders, Map, & Facts | Britannica.com
www.britannica.com/place/Soviet-Union

Strategic management External links:

Strategic management (Book, 1993) [WorldCat.org]
www.worldcat.org/title/strategic-management/oclc/25914917

section title | Strategic Management
bookstrategic.wordpress.com/tag/section-title

Strategic Management Jobs, Employment | Indeed.com
www.indeed.com/q-Strategic-Management-jobs.html

Strategic planning software External links:

Strategic Planning Software: What To Demand & What To …
www.clearpointstrategy.com/strategic-planning-software

Strategic Planning Software Pricing | OnStrategy
onstrategyhq.com/pricing

Specialized strategic planning software – CUInsight
www.cuinsight.com/specialized-strategic-planning-software.html

Strategic studies External links:

International Institute for Strategic Studies – Official Site
www.iiss.org

Recent Publications – Strategic Studies Institute (SSI)
ssi.armywarcollege.edu/pubs

What is strategic studies? – Quora
www.quora.com/What-is-strategic-studies

Strategic thinking External links:

Strategic Thinking: 11 Critical Skills Needed – cssp.com
www.cssp.com/CD0808b/CriticalStrategicThinkingSkills/

SkillPath Corporate Strategies|Training|Strategic Thinking
www.skillpath.com/index.cfm/on-site/training/topic/Strategic-Thinking

Strategic thinking (Book, 2000) [WorldCat.org]
www.worldcat.org/title/strategic-thinking/oclc/44184330

Strategy implementation External links:

Strategy implementation – How to implement strategy
www.marketing91.com/strategy-implementation/

Strategy Implementation Flashcards | Quizlet
quizlet.com/4734136/strategy-implementation-flash-cards

BTS Offices – Global Strategy Implementation Consultants
www.bts.com/offices

Strategy map External links:

What is a Strategy Map? A short and simple guide for 2018.
balancedscorecards.com/strategy-map

Strategy Map – How to Use a Strategy Map
www.smartdraw.com/strategy-map/

Strategy Map Software – Free Strategy Map Templates
www.smartdraw.com/strategy-map/strategy-map-software.htm

Strategy maps External links:

Strategy Maps | Biz Performance BLOG
bizperfblog.wordpress.com/tag/strategy-maps

The Balanced Scorecard In Healthcare – Sample Strategy Maps
offer.clearpointstrategy.com/balanced-scorecard-in-healthcare

Strategy Maps | Darden Ideas to Action
ideas.darden.virginia.edu/2016/05/strategy-maps

The Art of War External links:

The Art of War (Video 2000) – IMDb
www.imdb.com/title/tt0372772

The Internet Classics Archive | The Art of War by Sun Tzu
classics.mit.edu/Tzu/artwar.html

Title: The Art of War (Video 2000) 4.6 /10. Want to share IMDb’s rating on your own site? Use the HTML below. You must be a registered user to use the IMDb rating plugin. Login. Show HTML View more styles Getting Started | Contributor Zone …
4.6/10(44)

The Lords of Strategy External links:

The Lords of Strategy – Official Site
www.thelordsofstrategy.com

The Practice of Management External links:

The Practice of Management by Peter F. Drucker – Goodreads
www.goodreads.com/book/show/48018

The practice of management (Book, 1954) [WorldCat.org]
www.worldcat.org/title/practice-of-management/oclc/230717

The Strategy Process External links:

Amazon.com: The Strategy Process: Concepts, Context, Cases (4th Edition) (9780130479136): Henry Mintzberg, Joseph B. Lampel, James Brian …
4.2/5(17)

Dec 01, 1987 · The Strategy Process has 66 ratings and 4 reviews. This collection of readings, edited by Henry Mintzberg, is combined with …
4.1/5

Reflecting on the Strategy Process – MIT Sloan …
sloanreview.mit.edu/article/reflecting-on-the-strategy-process

Value chain External links:

Value Chain – Investopedia
investopedia.com/terms/v/valuechain.asp

GTABC // A Time of Ownership – GTABC // African Value Chain
www.georgetownafricabusinessconference.com

TRACC Value Chain Improvement Solution
traccsolution.com

Vision statement External links:

Mission Statement vs Vision Statement – Difference and Com…
www.diffen.com/difference/Mission_Statement_vs_Vision_Statement

Vision Statement | SMI – Strategic Management Insight
www.strategicmanagementinsight.com/tools/vision-statement.html

10 Vision Statement Examples To Spark Your Imagination
fitsmallbusiness.com/vision-statement-examples

Top 74 Federated Identity Management Free Questions to Collect the Right answers

What is involved in Federated Identity Management

Find out what the related areas are that Federated Identity Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Federated Identity Management thinking-frame.

How far is your company on its Federated Identity Management journey?

Take this short survey to gauge your organization’s progress toward Federated Identity Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Federated Identity Management related domains to cover and 74 essential critical questions to check off in that domain.

The following domains are covered:

Federated Identity Management, Federated identity, Bandit project, Claims-based identity, Digital identity, Google Account, Higgins trust framework, Identity Assurance Framework, Identity management, Information Card, Information technology, Microsoft account, Mozilla Persona, National Cybersecurity Center of Excellence, National Institute of Standards and Technology, Security token, Service-oriented architecture, Single sign-on, Social login, Windows Identity Foundation:

Federated Identity Management Critical Criteria:

Detail Federated Identity Management failures and optimize Federated Identity Management leadership as a key to advancement.

– What tools and technologies are needed for a custom Federated Identity Management project?

– Think of your Federated Identity Management project. what are the main functions?

– Can Management personnel recognize the monetary benefit of Federated Identity Management?

Federated identity Critical Criteria:

Drive Federated identity quality and gather practices for scaling Federated identity.

– Think about the people you identified for your Federated Identity Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– What is the purpose of Federated Identity Management in relation to the mission?

– Do we all define Federated Identity Management in the same way?

Bandit project Critical Criteria:

Pilot Bandit project outcomes and adjust implementation of Bandit project.

– Who will be responsible for making the decisions to include or exclude requested changes once Federated Identity Management is underway?

– Does Federated Identity Management create potential expectations in other areas that need to be recognized and considered?

– How would one define Federated Identity Management leadership?

Claims-based identity Critical Criteria:

Consider Claims-based identity adoptions and define what do we need to start doing with Claims-based identity.

– What are the top 3 things at the forefront of our Federated Identity Management agendas for the next 3 years?

– Do you monitor the effectiveness of your Federated Identity Management activities?

– What are the barriers to increased Federated Identity Management production?

Digital identity Critical Criteria:

Test Digital identity risks and define what our big hairy audacious Digital identity goal is.

– For your Federated Identity Management project, identify and describe the business environment. is there more than one layer to the business environment?

– What role does communication play in the success or failure of a Federated Identity Management project?

– What about Federated Identity Management Analysis of results?

Google Account Critical Criteria:

Bootstrap Google Account issues and pioneer acquisition of Google Account systems.

– Are assumptions made in Federated Identity Management stated explicitly?

– Who will provide the final approval of Federated Identity Management deliverables?

– How can skill-level changes improve Federated Identity Management?

Higgins trust framework Critical Criteria:

Confer over Higgins trust framework results and reinforce and communicate particularly sensitive Higgins trust framework decisions.

– Among the Federated Identity Management product and service cost to be estimated, which is considered hardest to estimate?

– How likely is the current Federated Identity Management plan to come in on schedule or on budget?

Identity Assurance Framework Critical Criteria:

Administer Identity Assurance Framework governance and summarize a clear Identity Assurance Framework focus.

– Are there any easy-to-implement alternatives to Federated Identity Management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– To what extent does management recognize Federated Identity Management as a tool to increase the results?

Identity management Critical Criteria:

Paraphrase Identity management goals and tour deciding if Identity management progress is made.

– With so many identity management systems proposed, the big question is which one, if any, will provide the identity solution to become standard across the internet?

– Do we keep track of who the leading providers of identity management products and services are, and what are their key offerings, differentiators and strategies?

– What tools do you use once you have decided on a Federated Identity Management strategy and more importantly how do you choose?

– How is the market for identity management evolving in new technologies, market trends and drivers, and user requirements?

– Did we develop our saas identity management solution in house or was it acquired from other vendors?

– Complement identity management and help desk solutions with closedloop import and export?

– How do we Improve Federated Identity Management service perception, and satisfaction?

– What is the security -life cycle identity management business case?

– What are the identity management facilities of the provider?

– What is a secure identity management infrastructure?

– What is identity management to us (idm)?

– How can identity management help?

– What about identity management?

Information Card Critical Criteria:

Consult on Information Card tactics and report on developing an effective Information Card strategy.

– How do senior leaders actions reflect a commitment to the organizations Federated Identity Management values?

– What new services of functionality will be implemented next with Federated Identity Management ?

Information technology Critical Criteria:

Sort Information technology tactics and acquire concise Information technology education.

– How do you determine the key elements that affect Federated Identity Management workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

– Who sets the Federated Identity Management standards?

– What threat is Federated Identity Management addressing?

Microsoft account Critical Criteria:

Map Microsoft account results and display thorough understanding of the Microsoft account process.

– How can you negotiate Federated Identity Management successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Will Federated Identity Management deliverables need to be tested and, if so, by whom?

– Why should we adopt a Federated Identity Management framework?

Mozilla Persona Critical Criteria:

Do a round table on Mozilla Persona management and drive action.

– Who will be responsible for deciding whether Federated Identity Management goes ahead or not after the initial investigations?

– Is a Federated Identity Management Team Work effort in place?

National Cybersecurity Center of Excellence Critical Criteria:

Have a round table over National Cybersecurity Center of Excellence risks and create National Cybersecurity Center of Excellence explanations for all managers.

– Is there a Federated Identity Management Communication plan covering who needs to get what information when?

– Do Federated Identity Management rules make a reasonable demand on a users capabilities?

– Have all basic functions of Federated Identity Management been defined?

National Institute of Standards and Technology Critical Criteria:

Accumulate National Institute of Standards and Technology strategies and proactively manage National Institute of Standards and Technology risks.

– What other jobs or tasks affect the performance of the steps in the Federated Identity Management process?

– What vendors make products that address the Federated Identity Management needs?

Security token Critical Criteria:

Give examples of Security token projects and innovate what needs to be done with Security token.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Federated Identity Management in a volatile global economy?

– What are the key elements of your Federated Identity Management performance improvement system, including your evaluation, organizational learning, and innovation processes?

Service-oriented architecture Critical Criteria:

Confer re Service-oriented architecture quality and look for lots of ideas.

– What are our best practices for minimizing Federated Identity Management project risk, while demonstrating incremental value and quick wins throughout the Federated Identity Management project lifecycle?

– Do several people in different organizational units assist with the Federated Identity Management process?

– How do we go about Comparing Federated Identity Management approaches/solutions?

Single sign-on Critical Criteria:

Track Single sign-on projects and document what potential Single sign-on megatrends could make our business model obsolete.

– How can I avoid duplication of identity, attributes, and credentials and provide a single sign-on user experience for my users?

– Why is Federated Identity Management important for you now?

Social login Critical Criteria:

Think carefully about Social login strategies and report on the economics of relationships managing Social login and constraints.

– What are your most important goals for the strategic Federated Identity Management objectives?

Windows Identity Foundation Critical Criteria:

Analyze Windows Identity Foundation decisions and summarize a clear Windows Identity Foundation focus.

– Can we do Federated Identity Management without complex (expensive) analysis?

– Does Federated Identity Management appropriately measure and monitor risk?

– Do we have past Federated Identity Management Successes?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Federated Identity Management Self Assessment:

store.theartofservice.com/Federated-Identity-Management-Mastering-Customization/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Federated Identity Management External links:

Federated Identity Management vs. SSO
blog.centrify.com/federated-identity-management-vs-sso

Federated Identity Management Glossary
kb.uc.edu/KBArticles/UCIDM-FederatedIDGlossary.aspx

Federated Identity Management | Access and Security | EITS
eits.uga.edu/access_and_security/federated_identity_management

Federated identity External links:

Federated Identity Endpoint – apps.na.collabserv.com
apps.na.collabserv.com/sps/sp/saml/v2_0/login

Federated Identity for Web Applications – msdn.microsoft.com
msdn.microsoft.com/en-us/library/ff359110.aspx

UCF Federated Identity
my.ucf.edu/psp/IHPROD/EMPLOYEE/EMPL/?cmd=login

Bandit project External links:

The Bandit Project (@BanditProject) | Twitter
twitter.com/BanditProject

The Bandit project is an open source collection of loosely coupled components to provide consistent identity services. It implements open standard protocols and specifications such that identity services can be constructed, accessed, and integrated from multiple identity sources.
Reference: en.wikipedia.org/wiki/bandit_project

The

Traxxas Drag

Bandit project by RC Car Action …
plus.google.com/+traxxas/posts/3e83KDPqDAj

Digital identity External links:

[PDF]Digital Identity Guidelines – NIST
nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-63-3.pdf

[PDF]Digital Identity Learn More – InfoArmor
myportal.infoarmor.com/images/DigitalIdentityLearnMore.pdf

Digital identity
A digital identity is information on an entity used by computer systems to represent an external agent. That agent may be a person, organisation, application, or device. ISO/IEC 24760-1 defines identity as `set of attributes related to an entity’.

Google Account External links:

Sign in – Google Accounts
accounts.google.com

Create your Google Account
accounts.google.com/SignUp

Higgins trust framework External links:

Higgins Trust Framework – opensource-it.com
www.opensource-it.com/software/higgins-trust-framework

Higgins Trust Framework – P2P Foundation
wiki.p2pfoundation.net/Higgins_Trust_Framework

[PDF]The Higgins Trust Framework Project: A New Way to …
www.eclipse.org/community/training/webinars/070425_Higgins_Webinar.pdf

Identity management External links:

Colorado Department of Education Identity Management
cdeapps.cde.state.co.us/index.html

Director Identity Management Jobs, Employment | Indeed.com
www.indeed.com/q-Director-Identity-Management-jobs.html

ALSDE Identity Management (AIM) « ALSDE (Alabama …
aim.alsde.edu/Aim

Information Card External links:

[PDF]GEORGIA INSURANCE POLICY INFORMATION CARD
rater.accuauto.net/pdf/GA/id_cards.pdf

[PDF]TSP Fund Information Card (4/2017)
www.tsp.gov/PDF/formspubs/oc14-13.pdf

Voter Information Card – VotePinellas.com
www.votepinellas.com/Voter-Registration/Voter-Information-Card

Information technology External links:

Umail | University Information Technology Services
umail.iu.edu

Information Technology (IT) Industry & Association | CompTIA
www.comptia.org

Student Email | Information Technology
www.unh.edu/it/student-email

Microsoft account External links:

When you can’t sign in to your Microsoft account
support.microsoft.com/en-us/help/12429

Microsoft account – signup.live.com
signup.live.com/signup

Microsoft account
signup.live.com

Mozilla Persona External links:

Mozilla Persona Terms of Service — Archived, July 2017
www.mozilla.org/en-US/privacy/archive/persona/2017-07

Ask HN: Mozilla Persona Post-Mortem | Hacker News
news.ycombinator.com/item?id=16172999

[PDF]Creating a Mozilla Persona Account – …
www.beachwoodschools.org/Downloads/booktalks.pdf

National Cybersecurity Center of Excellence External links:

NIST National Cybersecurity Center of Excellence …
csrc.nist.gov/News/2017/NIST-NCCoE-Releases-Draft-SP-1800-12

[PDF]National Cybersecurity Center of Excellence – NIST
www.nist.gov/document/nccoe-mcbridepdf

National Institute of Standards and Technology External links:

National Institute of Standards and Technology (NIST)
public.govdelivery.com/accounts/USNIST/subscriber/qualify

Security token External links:

Polymath – PLY ICO Security Token Launch Blockchain …
bitcoinexchangeguide.com/polymath

NCCER Security Token Service
registry.nccer.org/MessageCenter/Index

XSRF Security Token Missing – TKTS JIRA
tkts.sys.comcast.net/secure/CreateIssueDetails.jspa

Service-oriented architecture External links:

Microservices vs. Service-Oriented Architecture – NGINX
www.nginx.com/resources/library/microservices-vs-soa

Messaging Patterns in Service-Oriented Architecture, …
msdn.microsoft.com/en-us/library/aa480027.aspx

Service-Oriented Architecture | Coursera
www.coursera.org/learn/service-oriented-architecture

Single sign-on External links:

UAH Single Sign-On – CAS – Central Authentication Service
my.uah.edu

South Texas College’s Single Sign-On Page
jagnet.southtexascollege.edu

JCCC Single Sign-on
my.jccc.edu

Windows Identity Foundation External links:

Description of Windows Identity Foundation
support.microsoft.com/en-us/help/974405

What is Windows Identity Foundation? – msdn.microsoft.com
msdn.microsoft.com/en-us/library/ee748475.aspx

Windows Identity Foundation | Microsoft Docs
docs.microsoft.com/en-us/dotnet/framework/security